System Administrator L2

Job Summary

We are seeking a highly skilled Desktop Support Engineer (L2) with 5+ years of experience in End User Computing (EUC) and IT Support. The ideal candidate will be responsible for providing advanced technical support, troubleshooting hardware and software issues, managing endpoint devices, and ensuring seamless IT operations while consistently meeting SLA commitments.

Key Responsibilities

Provide Level 2 technical support for desktops, laptops, printers, mobile devices, and other end-user peripherals.

Diagnose and resolve hardware, software, operating system, network, and connectivity issues in a timely manner.

Install, configure, and troubleshoot Windows and macOS operating systems and related applications.

Support users with Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.

Manage Active Directory user accounts, groups, permissions, password resets, and access controls.

Perform Microsoft 365 / Exchange Online administration and user support activities.

Administer and manage endpoint devices using Microsoft Intune, SCCM, or equivalent endpoint management tools.

Execute device imaging, software deployment, configuration, and provisioning activities.

Install, upgrade, maintain, and replace desktop and laptop hardware components as required.

Maintain accurate IT asset inventories and manage the complete asset lifecycle.

Coordinate with external vendors for hardware repairs, warranty claims, and service requests.

Troubleshoot and support LAN, WAN, Wi-Fi, VPN, and related network connectivity issues.

Implement and support endpoint security solutions, antivirus management, patch deployment, and compliance activities.

Ensure adherence to organizational IT policies, security standards, and best practices.

Meet incident and service request resolution SLAs while contributing to problem management and security incident response activities.

Document technical issues, resolutions, and support procedures in accordance with established ITIL practices.

Required Skills & Expertise

Strong experience in Desktop Support, End User Computing (EUC), and Service Desk Operations.

Hands-on expertise with Windows 10/11, macOS, Active Directory, Microsoft 365, Exchange Online, Intune, and SCCM.

Good understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.

Experience with ITSM tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.

Knowledge of endpoint security, patch management, and device compliance frameworks.

Excellent troubleshooting, analytical, and problem-solving skills.

Strong communication and customer service skills with the ability to support users across all organizational levels.

Preferred Certifications

Microsoft Certified

Modern Desktop Administrator Associate

Microsoft 365 Certified: Endpoint Administrator Associate

ITIL Foundation Certification

CompTIA A+ / Network+ (preferred)

Pay

₹400,000.00 - ₹650,000.00 per year

Benefits

Health insurance

Provident Fund

Work Location

In person