Order Administration & School Service Executive

Job Description

Order Administration & School Service Executive

We are looking for a detail-oriented and proactive Order Administration & School Service Executive to manage the complete order coordination process after order confirmation. The candidate will be the primary point of contact for schools, ensuring smooth order processing, payment coordination, timely deliveries, and handling of alterations and complaints.

The ideal candidate should have good communication, coordination, follow-up, and documentation skills, with the ability to manage multiple school orders efficiently.

Key Responsibilities

Order Management & Administration

Act as the primary point of contact for schools after order confirmation.

Verify purchase orders, quantities, size breakdowns, delivery details, pricing, and payment terms.

Maintain and regularly update order trackers and order status reports.

Coordinate with internal teams to ensure orders are processed on time.

Customer Communication & Coordination

Provide regular order progress updates to schools.

Respond to school queries and ensure timely resolution of concerns.

Maintain professional relationships with school representatives and management.

Ensure clear communication between schools and internal departments.

Invoicing & Payment Follow-ups

Coordinate with the Accounts Department for invoice preparation and sharing.

Follow up with schools for advance payments and pending balances.

Update payment status after confirmation from the Accounts Team.

Maintain proper records of invoices, payments, and outstanding amounts.

Dispatch & Delivery Management

Coordinate transportation and dispatch schedules.

Prepare and maintain dispatch-related documents.

Track shipments and ensure timely delivery to schools.

Obtain delivery acknowledgements from schools and update order records.

Complaints & Alteration Management

Record and track all customer complaints, size issues, and alteration requests.

Coordinate with the concerned internal teams for issue diagnosis and corrections.

Set realistic completion timelines and follow up until resolution.

Confirm completion and closure of complaints with the respective schools.

Replenishment & Follow-ups

Track additional orders and replenishment requirements from schools.

Maintain records of repeat orders and upcoming apparel requirements.

Remind the Business Head about upcoming school apparel reviews and reorder opportunities.

Required Skills & Qualifications

Graduate in any discipline.

1–3 years of experience in order administration, operations coordination, customer service, or e-commerce operations.

Good verbal and written communication skills.

Proficiency in MS Excel, Google Sheets, and basic documentation.

Strong follow-up, coordination, and problem-solving abilities.

Ability to manage multiple orders and deadlines.

Customer-focused attitude with good attention to detail.

Preferred Candidate Profile

Experience in garment manufacturing, uniforms, textiles, apparel, or school-related businesses will be an advantage.

Ability to coordinate with customers, accounts, production, and dispatch teams.

Should be organized, responsible, and comfortable handling day-to-day operational activities independently.

Key Performance Indicators (KPIs)

Accuracy of order documentation and tracking.

Timely order processing and delivery coordination.

Payment follow-up and collection coordination.

Resolution time for complaints and alteration requests.

Customer satisfaction and repeat order coordination.

Interested candidates can apply with their updated resume.

Pay

₹10,000.00 - ₹33,000.00 per month

Work Location

In person