Customer Service Executive

Job Description

The ideal candidate will be responsible for handling customer/member inquiries, processing reservations, and ensuring that each customer/member interaction is positive and efficient. This role is essential in providing top-notch customer service and contributing to the overall success of the team.

REQUIRED LANGUAGES

** ENGLISH AND HINDI

Key Responsibilities

Customer Interaction

• Respond to customer/member inquiries via phone, email, and online chat in a professional and timely manner and as per department SOPs.
• Provide accurate information about products, services, and reservations processes.
• Assist members with booking reservations, changes, and cancellations while ensuring a smooth and hassle-free experience.

Reservations Management

• Process and confirm customer reservations in accordance with company policies and procedures.
• Handle special requests and ensure that all booking details are accurate.

Issue Resolution

• Address and resolve customer/member complaints or concerns, escalating complex issues to the appropriate department or manager as needed.
• Follow up with customers/members to ensure their concerns are resolved and that they are satisfied with the outcome.

Customer Relationship Management

• Build and maintain positive relationships with customers/members.
• Use customer relationship management (CRM) tools to document interactions and track customer preferences and feedback. (prior knowledge of View Point is good to have)

Product Knowledge

• Stay informed about company products, services, and promotions to provide customers with accurate and up-to-date information.
• Participate in training sessions to continuously improve product knowledge and customer service skills.

this is the executive JD we are going to hire a manager post for this karma concierge department who has experience of handling the department or the team

Pay

From ₹25,000.00 per month

Work Location

In person