Key Account Manager

KRA of a Key Accounts Manager

Client Relationship Management

• Build and maintain strong, long-term relationships with key clients.
• Act as the single point of contact for strategic accounts.
• Understand client needs, objectives, and challenges to offer tailored solutions.

Revenue Growth \& Account Expansion

• Achieve sales targets and grow revenue from key accounts through upselling and cross-selling.
• Identify new opportunities within existing accounts to increase wallet share.

Customer Satisfaction \& Retention

• Ensure high levels of customer satisfaction through regular engagement and problem resolution.
• Monitor customer feedback and take proactive steps to address concerns.

Strategic Planning \& Forecasting

• Develop account plans with clear goals, growth strategies, and risk mitigation plans.
• Provide accurate sales forecasts and reporting to senior management.

Negotiation \& Contract Management

• Lead commercial negotiations and renew contracts as needed.
• Ensure favorable terms while maintaining client satisfaction and profitability.

Cross-functional Coordination

• Liaise with internal departments (e.g., operations, finance, logistics, product) to ensure smooth execution of client deliverables.
• Ensure timely delivery, billing, and support.

Market \& Competitor Analysis

• Keep abreast of market trends, customer movements, and competitor activities to inform strategy and client discussions.

Reporting \& Analytics

• Provide periodic reports on account performance, profitability, and risks.
• Track KPIs such as account revenue, growth percentage, retention rate, and customer satisfaction scores.

Pay

₹25,000.00 - ₹27,000.00 per month

Benefits

• Cell phone reimbursement
• Paid sick time

Work Location

In person