Manager|Guest Services|Popeyes Marketing

Description Guest Experience Ownership Define and drive the guest service standards, SOPs, and service recovery protocols across dine-in, take-away, and delivery channels. Own guest satisfaction KPIs (CSAT, NPS, complaint resolution TAT, repeat complaint rate) and drive continuous improvement action plans. Monitor guest feedback across surveys, social media, app reviews, aggregator ratings, and call center logs; identify recurring pain points and root causes. Escalation & Complaint Management L…