Engineer 3 - Business Systems

The CRM Technologies team builds, scales, and operates Salesforce-based solutions that power MongoDB’s customer lifecycle, from marketing engagement and lead management through sales execution, account management, renewals, reporting, and downstream operational workflows.

The team partners closely with Marketing, Sales Operations, Revenue Operations, Finance, Customer Success, Data, and Engineering to deliver secure, scalable, and reliable business systems. The team continuously evolves the CRM and marketing technology ecosystem through automation, integrations, data quality improvements, and platform operations.

Role Overview

We are looking for an Engineer III, Business Systems

to design, build, and support the systems and integrations that enable MongoDB’s top-of-funnel and lead-to-revenue processes.

This individual contributor role will focus on marketing technology, lead lifecycle management, enrichment, campaign operations, account and territory management, activity management, outreach, annual planning, and inbound and outbound integrations. You will translate business requirements into scalable technical solutions using Salesforce, marketing automation platforms, integration tools, APIs, and data services.

You will own delivery across the full solution lifecycle, including requirements analysis, solution design, development, testing, deployment, documentation, monitoring, and production support. You will also contribute to engineering standards, platform governance, data quality, and continuous improvement across the GTM Technology ecosystem.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

What You’ll Do

Design, build, and support solutions for top-of-funnel and marketing operations processes

Develop and enhance lead capture, lead conversion, routing, qualification, scoring, and lifecycle management capabilities

Administer and integrate marketing and enrichment platforms such as FCI, LeanData, Ortoo, and related GTM applications

Build and maintain integrations between Salesforce, marketing automation, enrichment, outreach, analytics, data, and downstream business systems

Support campaign management, campaign attribution, audience segmentation, campaign member management, and marketing performance workflows

Develop scalable solutions for account management, territory planning, account assignment, ownership changes, and coverage models

Design and support partner management capabilities, including partner onboarding, partner data management, partner lifecycle workflows, referral and lead registration processes, partner attribution, and partner communications

Build and enhance partner portal experiences that provide secure access to leads, opportunities, campaign resources, enablement content, deal registration, performance insights, and relevant account information

Enable activity management and Outreach workflows across marketing, business development, sales, and partner teams

Design and support inbound integrations that create, enrich, qualify, and route leads and accounts into Salesforce

Partner with Marketing Operations, Sales Development, Sales Operations, Revenue Operations, Data, and Engineering to understand requirements and identify process gaps

Contribute to documentation, UAT, regression testing, runbooks, monitoring, and user enablement

Leverage AI-powered engineering tools such as Cursor, Claude Code, Agentforce, and GitHub Copilot to improve productivity, analysis, troubleshooting, and documentation while applying sound judgment around security, privacy, and accuracy

Responsibilities

Technical Delivery

Translate business requirements into scalable marketing technology and Salesforce solutions using declarative configuration, custom development, APIs, and integration platforms.

Marketing Technology Engineering

Own and enhance capabilities across

Lead capture, conversion, qualification, and routing

Marketing enrichment and data normalization

Campaign and campaign member management

Account identification, matching, and hierarchy management

Territory planning and account assignment

Activity and engagement management

Outreach and business development workflows

Marketing attribution and lifecycle reporting

Annual planning and operational planning processes

Integration and System Design

Design and support secure, reliable, and observable inbound and outbound integrations across Salesforce, marketing automation, enrichment, outreach, analytics, and enterprise platforms.

Data Quality and Governance

Establish reliable data flows and controls that improve completeness, accuracy, consistency, deduplication, consent handling, and governance across lead, contact, account, campaign, and activity data.

Engineering Excellence

Maintain high standards for modular design, test coverage, documentation, deployment processes, monitoring, CI/CD, and adherence to shared integration and Salesforce engineering patterns.

Platform Optimization

Proactively identify and resolve performance bottlenecks, integration risks, manual processes, technical debt, and opportunities to simplify the marketing technology architecture.

Minimum Requirements

Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience

6+ years of hands-on Salesforce development or enterprise business systems engineering experience

Strong experience with Apex, Lightning Web Components, Flows, SOQL, Salesforce APIs, and platform automation

Proficiency in scripting and programming languages such as Python and JavaScript, with experience building reusable automation, data transformation, and integration services

Experience with React or comparable modern front-end frameworks

Experience with full-stack development, including front-end applications, back-end services, APIs, data models, authentication, testing, deployment, and operational support

Experience designing and supporting marketing technology, CRM, lead ma