General Manager - Human Resources

General Manager – Corporate Human Resources

Location

Corporate Office, Mumbai

Department

Human Resources

Reporting To

Senior Vice President

Scope

All Hotels & Business Units across India

Position Overview

We are looking for an experienced and dynamic General Manager – Corporate Human Resources to lead and oversee the Human Resources function across all hotels and business units of the group in India.

The role will be responsible for driving the overall HR strategy, ensuring consistency in HR practices across properties, strengthening the Unit HR function, building leadership capabilities, managing talent and manpower planning, ensuring employee engagement and compliance, and partnering with business leaders to create a high-performance and people-focused culture.

The ideal candidate should have strong experience in hospitality HR, excellent leadership and communication skills, and the ability to manage HR operations across multiple properties and geographies.

Key Responsibilities1. Corporate HR Strategy & Leadership

Develop and implement the group's overall HR strategy in alignment with business objectives.

Lead and guide the HR function across all hotels and corporate offices.

Ensure consistent implementation of HR policies, systems, processes, and best practices across all properties.

Act as a strategic HR partner to Senior Management, GMs, HODs, and business leaders.

Provide HR insights, recommendations, and solutions to the Corporate Leadership Team.

Drive a strong performance-oriented, employee-centric, and accountable HR culture.

Unit HR Management

Lead, mentor, and monitor all Unit HR Managers/HR teams across India.

Establish clear KRAs, KPIs, and performance expectations for Unit HR teams.

Conduct regular reviews with Unit HR teams and General Managers.

Ensure timely and accurate submission of HR reports, manpower reports, attendance, training, compliance, and other HR MIS.

Identify gaps in Unit HR performance and implement corrective action plans.

Standardize HR practices and ensure effective communication between Corporate HR and hotel HR teams.

Manpower Planning & Recruitment

Drive manpower planning and budgeting across all hotels.

Review manpower requirements and ensure recruitment is aligned with approved manpower budgets.

Oversee recruitment for key positions across properties.

Strengthen recruitment channels and talent pipelines for hospitality roles.

Ensure proper recruitment controls, approvals, selection processes, and documentation.

Develop strategies for reducing vacancies and improving time-to-fill.

Build a strong internal talent pool for future leadership requirements.

Talent Management & Succession Planning

Develop and implement talent management and succession planning initiatives.

Identify high-potential employees and future leaders across properties.

Drive career progression, internal mobility, promotions, and development programs.

Strengthen leadership development initiatives for GMs, HODs, and emerging leaders.

Monitor critical positions and ensure succession plans are in place.

Develop retention strategies for key and high-performing employees.

Learning & Development

Establish the group's annual Learning & Development strategy.

Identify training needs across hotels and departments.

Monitor implementation of training calendars and development plans.

Drive leadership, functional, behavioural, compliance, and hospitality-specific training.

Evaluate training effectiveness and ROI.

Develop structured development programs for employees at different career levels.

Performance Management

Lead the annual performance management process across the group.

Ensure KRAs, KPIs, goal setting, performance reviews, and appraisals are implemented effectively.

Work with GMs and HODs to address performance gaps.

Drive performance improvement plans wherever required.

Establish a high-performance culture with clear accountability.

Employee Engagement & Retention

Develop and drive employee engagement initiatives across all properties.

Monitor employee satisfaction, engagement, attrition, and retention trends.

Conduct regular employee engagement reviews and identify key concerns.

Develop action plans to reduce employee turnover.

Promote a positive workplace culture and strong employee relations.

Ensure effective grievance handling and resolution.

HR Policies & Process Excellence

Develop, review, update, and implement corporate HR policies and SOPs.

Ensure uniform implementation of policies across all hotels.

Continuously identify opportunities to simplify and improve HR processes.

Ensure proper documentation and adherence to approved HR procedures.

Drive HR digitization and automation wherever possible.

Compensation & Benefits

Oversee salary structures, compensation benchmarking, increments, promotions, and benefits.

Review manpower budgets and salary budgets in coordination with Finance and Business Heads.

Ensure compensation practices are competitive and internally equitable.

Monitor attrition trends and recommend appropriate retention measures.

Review employee benefits and welfare initiatives.

Employee Relations & Industrial Relations

Handle and guide Unit HR teams on complex employee relations matters.

Ensure proper disciplinary processes and documentation.

Support management in handling employee grievances, misconduct, disciplinary actions, and separations.

Ensure appropriate coordination with legal/consulting teams wherever required.

Maintain a positive and professional employee relations environment across properties.

Statutory Compliance & HR Governance

Ensure compliance with applicable labour laws and statutory requirements across all properties.

Monitor statutory registers, licenses, notices, audits, and required HR documentation.

Coordinate with Unit HR teams and external consultants for compliance requirements.

Conduct periodic HR audits across hotels.

Identify compliance risks and ensure timely corrective action.

HR MIS & Analytics