Group Manager - Transactional Quality (Process Excellence/Six Sigma) - Hyderabad

Roles & Responsibilities : Ø Adherence of Quality SLA’s and contractual agreements with internal & External stakeholders Ø Personally monitoring assigned accounts, meeting the client SLA’s for the assigned accounts and ensuring client satisfaction, on a day-to-day basis. Ø Each of his team members reporting to him achieves his targeted objectives with respect to Customer Delight and Service Levels. Ø Staff Motivation, Goal setting, Performance appraisal of team members, and counseling for perfo…