Team Leader - BPO

Job Role – Team Leader (BPO)

Company

Nama Outsourcing Private Limited

Experience

3-5+ Years

Location

Chennai

Employment Type

Full-Time

Job Summary

We are looking for an experienced and responsible Team Leader to manage and coordinate a BPO operations team. The ideal candidate should have strong leadership, communication, people-management, and problem-solving skills, with the ability to drive team performance and maintain smooth day-to-day operations.

Key Responsibilities

Lead, supervise, and motivate the team to achieve daily and monthly targets.

Monitor team productivity, quality, attendance, and overall performance.

Allocate work and ensure smooth day-to-day operations.

Provide regular coaching, guidance, and feedback to team members.

Handle customer/client escalations and resolve operational issues effectively.

Ensure team adherence to company policies, processes, and client requirements.

Conduct team meetings, performance discussions, and reviews.

Coordinate with Management, HR, and other departments for operational requirements.

Prepare and maintain daily/weekly performance reports and MIS.

Identify performance gaps and take appropriate corrective actions.

Support new-employee training and ensure proper process understanding.

Take responsibility for overall team discipline, conduct, and performance.

Required Skills & Qualifications

5+ years of experience in BPO operations, preferably with Team Leader experience.

Strong people-management and leadership skills.

Excellent verbal and written communication skills.

Good problem-solving and decision-making ability.

Ability to manage targets, pressure, and escalations.

Strong knowledge of BPO operations, productivity, quality, and performance metrics.

Good reporting and basic MS Office skills.

Should be flexible to work according to business/client requirements.

Preferred Candidate

A proactive, disciplined, and performance-oriented professional who can take ownership of the team, coordinate effectively, handle challenges independently, and deliver consistent results.

Pay

₹30,000.00 - ₹40,000.00 per month

Benefits

Commuter assistance

Flexible schedule

Food provided

Paid sick time

Paid time off

Provident Fund

Work Location

In person