Call Center Agent

Call Center Agent – Solar

Location

Udyog Vihar, Gurugram

Department

Solar Operations / Customer Support

Job Type

Full-Time

Experience

1–3 Years

Working Days

6 Days

Working Hours

10:00 AM – 7:00 PM

Job Summary

We are looking for a Call Center Agent – Solar to handle inbound and outbound customer calls, resolve customer queries, generate and qualify leads, schedule site visits and service appointments, and ensure a positive customer experience.

The ideal candidate should have strong communication skills, customer-handling experience, and the ability to work in a fast-paced environment.

Key Responsibilities

Handle inbound and outbound customer calls.

Respond to customer queries related to solar products and services.

Generate and qualify leads for the sales team.

Follow up with customers and leads.

Schedule site visits, installations, and service appointments.

Handle customer complaints and coordinate for issue resolution.

Maintain accurate customer information in the CRM.

Coordinate with Sales, Service, and Operations teams.

Update and manage leads in LeadSquared.

Achieve daily productivity, quality, and calling targets.

Follow company processes and customer service standards.

Required Skills

Excellent verbal communication skills.

Good customer handling and interpersonal skills.

Strong active listening and problem-solving ability.

Experience in inbound/outbound calling or telecalling.

Lead generation and follow-up experience.

Basic computer and MS Office knowledge.

Hands-on experience with LeadSquared is preferred.

Ability to handle multiple customers/tasks.

Comfortable working 6 days a week.

Language Requirements

Good communication in English and Hindi is preferred.

Candidates proficient in Kannada, Malayalam, or Tamil will be an added advantage.

Qualification

Graduate in any discipline.

Candidates with BPO, Call Center, Customer Support, Telecalling, or Telesales experience are preferred.

Experience

1–3 years of relevant experience in

BPO

Call Center

Customer Support

Telecalling

Telesales

Lead Generation

Customer Service

Preferred Candidate Profile

Candidates who have experience in voice process, outbound sales calling, lead generation, customer follow-up, CRM, and LeadSquared will be preferred.

Work Location

Udyog Vihar, Gurugram

Working Hours

10:00 AM – 7:00 PM

Working Days

6 Days

Work Location

In person