Customer Care Representative (South Bopal) (Automobile Dealership)

Position

Customer Care Representative (CCR)

Department

Customer Relationship / Service Department

Industry

Automobile Dealership

Location

\[Location]

Experience

1–3 Years in Customer Service / Automobile Dealership preferred

Qualification

Graduate / Any relevant qualification

Job Responsibilities

• Handle customer calls, inquiries, complaints, and service-related queries professionally.
• Coordinate with customers for vehicle service appointments, follow-ups, and reminders.
• Make outbound calls to customers regarding service schedules, offers, campaigns, and vehicle maintenance.
• Maintain regular follow-up with customers after vehicle delivery and service.
• Collect customer feedback regarding showroom and service centre experience.
• Handle customer complaints and coordinate with the concerned department for timely resolution.
• Maintain accurate customer records and update details in the CRM/DMS system.
• Coordinate with Service Advisors, Sales Team, Workshop, and other departments to resolve customer concerns.
• Inform customers about vehicle service schedules, warranty, AMC, insurance, and other relevant services.
• Conduct customer satisfaction calls and ensure a positive customer experience.
• Maintain daily call reports, follow-up records, and customer feedback reports.
• Support customer retention and improve repeat service visits.
• Achieve assigned calling, appointment, follow-up, and customer satisfaction targets.
• Ensure professional communication and maintain good relationships with customers.

Required Skills

• Excellent communication and interpersonal skills.
• Good Hindi, English, and Gujarati communication skills preferred.
• Customer-oriented and polite approach.
• Good follow-up and convincing skills.
• Basic computer knowledge and proficiency in MS Office.
• Experience with CRM/DMS software will be an advantage.
• Ability to handle customer complaints calmly and professionally.
• Good coordination and time-management skills.
• Ability to work in a target-oriented environment.

Key Performance Indicators (KPIs)

• Number of service appointments generated.
• Customer follow-up and retention.
• Customer satisfaction and feedback scores.
• Complaint resolution and response time.
• Daily calling and follow-up targets.
• Repeat service/customer retention ratio.

Preferred Candidate Profile

Candidates with experience as Customer Care Executive, Customer Relationship Executive (CRE), Telecaller, Service Coordinator, or Customer Support Executive in an automobile dealership/service centre will be preferred.

Salary

As per experience and industry standards.

Pay

From ₹18,000.00 per month

Work Location

In person