Guest Service Associate (GSA)

Guest Service Associate (GSA)

Location

Mumbai

Industry

Luxury Residential Apartment

Experience

6–15 years

Required Experience

5-Star Hotel experience only

Qualification

Hotel Management Degree / Diploma

Job Responsibilities

Handle guest and resident requests professionally.

Provide personalized service to residents and guests.

Manage arrivals, departures, and visitor coordination.

Coordinate with housekeeping, security, maintenance, and other departments.

Handle telephone calls, messages, and service requests.

Maintain service standards and ensure timely resolution of guest requirements.

Assist residents with information and day-to-day service needs.

Maintain records and follow apartment procedures.

Handle guest complaints and coordinate with the concerned department for resolution.

Maintain confidentiality and professional conduct at all times.

Pay

₹100,000.00 - ₹160,000.00 per month

Work Location

In person