Engine Field Service Technician - Level I

The Field Service Technician is responsible for performing preventative maintenance and basic repair activities on engines and related components at customer sites with minimal supervision. The role involves diagnosing and resolving basic technical issues, maintaining Cummins products to required standards, ensuring accurate service documentation, and delivering a professional customer experience.

The position requires strong mechanical and electrical fundamentals, diagnostic capability, safety awareness, and the ability to work independently in a field-service environment.

KEY RESPONSIBILITIES

Perform preventative maintenance and basic repair activities on engines and related components at customer sites in accordance with documented schedules, procedures, and service standards.

Interact with customers in a courteous and professional manner, understand their service requirements, and provide timely and effective support.

Diagnose and troubleshoot technical issues by translating customer complaints into structured troubleshooting plans.

Use specialized mechanical and electronic service tools, equipment, software, and guided workflows to identify failed components and determine appropriate repair actions.

Perform repairs and maintenance on mechanical and electrical products using approved procedures, tools, and standard repair practices.

Disassemble, inspect, repair, replace, and assemble engine or power-generation components in accordance with applicable guidelines and re-use standards.

Conduct progressive damage checks and ensure products are restored to the required operating condition.

Prepare required parts, tools, and equipment before commencing service activities.

Validate completed repairs by confirming that the reported issue has been resolved and the product is operating as expected.

Escalate complex or unresolved technical issues to experienced Field Service Technicians, Supervisors, or higher levels of technical support.

Accurately document troubleshooting steps, repair activities, technical findings, and service outcomes in the applicable service management/business systems.

Complete service worksheets, timesheets, warranty claims, and other required documentation accurately and within defined timelines.

Maintain customer, equipment, and technical information to ensure accurate service history and effective issue tracking.

Maintain service vehicles, tools, and equipment in a clean, safe, and operational condition.

Complete required technical and business training to continuously develop skills and product knowledge.

Follow all applicable Health, Safety & Environmental (HSE) policies, procedures, standards, and legislation.

Use appropriate Personal Protective Equipment (PPE) and follow safe working practices when working with mechanical, electrical, and electronic systems.

Demonstrate a commitment to customer satisfaction, accountability, teamwork, continuous learning, and Cummins values.

CORE COMPETENCIES

CUSTOMER FOCUS

Builds strong customer relationships and delivers customer-centric solutions.

Understands customer needs and ensures timely and professional service delivery.

COMMUNICATION

Communicates clearly and effectively with customers, technicians, supervisors, and internal stakeholders.

Adapts communication style to different audiences and service situations.

ACCOUNTABILITY

Takes ownership of assigned service activities and commitments.

Ensures work is completed accurately, safely, and within agreed timelines.

PLANNING & EXECUTION

Plans and prioritizes field-service activities effectively.

Organizes required parts, tools, equipment, and resources to complete service work efficiently.

HEALTH & SAFETY

Demonstrates proactive safety behavior and consistently follows HSE policies, procedures, and applicable legislation.

Identifies and reports safety risks and contributes to a safe and injury-free workplace.

TECHNICAL PROBLEM SOLVING

Applies structured troubleshooting techniques to identify root causes and failed components.

Uses available technical resources, diagnostic workflows, service information, and specialist support when required.

TECHNICAL ESCALATION

Recognizes when an issue requires a higher level of technical expertise.

Escalates unresolved issues with complete troubleshooting information to enable timely resolution.

SELF-DEVELOPMENT

Demonstrates willingness to learn new technologies, products, tools, and service techniques.

Actively participates in required training and development activities.

VALUES DIFFERENCES

Respects diverse perspectives and works effectively with customers and colleagues from different backgrounds and cultures.

TECHNICAL SKILLS & KNOWLEDGE

MECHANICAL KNOWLEDGE

Basic understanding of mechanical principles, systems, and engine components.

Ability to apply mechanical knowledge to diagnose, repair, and maintain engines and related products.

ELECTRICAL KNOWLEDGE

Basic understanding of electrical and electronic systems and components.

Ability to work safely with low- and high-voltage systems in accordance with applicable procedures and PPE requirements.

DIAGNOSTICS & TROUBLESHOOTING

Ability to interpret customer complaints and develop a structured troubleshooting approach.

Ability to follow guided workflows, procedures, and technical documentation to diagnose product issues.

Ability to validate repairs by confirming that the original issue has been resolved.

ELECTRONIC SERVICE TOOLS

Ability to identify and use appropriate electronic service tools and diagnostic equipment.

Ability to interpret diagnostic results and recommendations to determine appropriate service actions.

PRODUCT REPAIR & MAINTENANCE

Ability to perform preventative maintenance, repair, disassembly, inspection, component replacement, and assembly activities.

Ability to follow standard repair procedures and use appropriate tools while maintaining quality and efficiency.

SERVICE DOCUMENTATION

Ability to accurately rec