Payment Gateway & Merchant Onboarding Specialist

About the Role

We are looking for a driven and technically adept Payment Gateway & Merchant Onboarding Specialist to lead end-to-end deployment of our payment infrastructure. You will integrate payment gateways, set up and configure POS/teller devices, and own the full merchant onboarding journey — from first contact to go-live.

Key Responsibilities

Payment Gateway Integration & Configuration

Own end-to-end setup of payment gateway integrations (UPI, cards, BNPL, wallets) for merchants and enterprise clients

Configure and manage MIDs, TIDs, acquiring bank routing, and settlement parameters

Troubleshoot payment failures, reconciliation mismatches, and gateway downtime in real time

Work with acquiring banks and card networks (Visa, Mastercard, RuPay) to resolve escalations

Teller Device & POS Setup

Deploy, configure, and commission POS terminals, Android smart POS, mPOS dongles, and EDC machines at merchant locations

Perform device provisioning — firmware loading, payment application keys (DUKPT/Master-Session), and acquirer certificates

Conduct on-site hardware health checks, connectivity testing (SIM/Wi-Fi/LAN), and transaction acceptance tests

Manage device inventory — track asset movement, replacements, and field repairs

Train merchant staff on device usage, settlement procedures, and basic troubleshooting

Merchant & Customer Onboarding

Drive KYC-compliant onboarding of new merchants — document collection, business verification, compliance review

Coordinate with compliance, risk, and banking teams to activate merchant accounts within SLA

Conduct merchant education sessions covering transaction limits, chargeback handling, and fee structure

Track onboarding funnel metrics and identify drop-off points to improve activation rates

Operations & Reporting

Maintain accurate records in CRM/ticketing for all installations, onboardings, and open issues

Generate daily/weekly reports on deployment pipeline, device health, and onboarding SLA adherence

Collaborate with sales, product, compliance, and tech teams for seamless merchant experience

Required Qualifications

Mandatory: 2–6 years of direct, hands-on experience at one of: PhonePe, Paytm, Pine Labs, BharatPe, Razorpay, MSwipe, Ezetap, PayU, Innoviti, Worldline, or equivalent fintech/acquiring bank.

Technical

UPI/card acquiring/QR payments, POS TMS, device provisioning, gateway APIs, MID/TID management, PCI-DSS basics.

Soft Skills

Field execution, strong communication (English + Hindi/Telugu preferred), customer-first mindset.

Education

B.E./B.Tech/BCA or equivalent. Fintech certifications a plus.