Customer Sales Executive – Upselling & Cross-Selling

Job description

A Customer Relationship Management (CRM) Executive for a namkeen store manages daily customer interactions, runs loyalty programs, handles bulk/festive orders, and tracks customer feedback to drive repeat local business.

Department: Retail Operations \& Sales

Experience

1–3 years in retail sales, food/beverage retail, or customer service

Languages

Good in English, Hindi, and Gujarati

Key Responsibilities

Cross-Selling \& Upselling

Suggest complementary items (e.g., pairing new sweets/mithai with regular namkeen).

• Inform regular walk-ins about new product launches, ongoing festival combo offers.

Customer Database Management

Collect customer contact details (phone numbers, birthdays, anniversaries) during billing with consent.

Loyalty \& Retention Programs

Manage local loyalty programs.

Send personalized SMS/WhatsApp updates regarding fresh batches, seasonal namkeen (e.g., Diwali farsan, monsoon specials), or new product launches.

Coordinate with the packaging and dispatch teams.

Pay

₹20,000.00 - ₹30,000.00 per month

Benefits

• Food provided

Application Question(s)

• How many years of retail, customer service, experience do you have?"
• Do you have experience in upselling or cross-selling?
• Are you comfortable actively talking to customers and suggesting products?
• Current salary and Expected Monthly Salary ?

Experience

• Customer retention: 1 year (Required)
• Retail sales: 2 years (Preferred)
• food store: 1 year (Preferred)

Work Location

In person