Telecaller-cum-Office Assistant – GeM Consultancy Firm

A. Telecalling \& Business Development

• Make outbound calls to prospective manufacturers, suppliers, traders, MSMEs and service providers.
• Generate leads and identify businesses interested in Government e-Marketplace (GeM) registration and consultancy services.
• Explain the firm's services, including GeM registration, seller onboarding, catalogue/product listing, bid participation and related consultancy services.
• Follow up with prospective clients through telephone, WhatsApp and email.
• Maintain records of calls, leads, follow-ups and client responses.
• Schedule meetings/appointments with interested prospects for senior consultants.
• Achieve assigned daily/weekly/monthly calling and lead-generation targets.

B. Client Coordination

• Coordinate with existing and prospective clients for collection of required documents and information.
• Follow up for pending documents, approvals, payments and other requirements.
• Maintain professional communication with clients.
• Provide regular status updates to clients under the guidance of the concerned consultant.
• Escalate complex client queries to the senior team.

C. GeM \& Documentation Support

• Assist the consultancy team in GeM-related documentation and data entry.
• Assist in preparation and compilation of documents required for GeM registration, seller onboarding and product/service listing.
• Assist in collecting and organizing company documents such as GST, PAN, Udyam Registration, bank details, certificates, product details, etc.
• Maintain soft and physical records of client documents.
• Assist in preparing basic quotations, proposals, invoices, letters and other office documents.
• Support the team in monitoring GeM bids, enquiries and client-related activities as instructed.

D. Office Administration

• Handle routine office correspondence, emails and telephone calls.
• Maintain client databases, lead sheets and follow-up registers.
• Enter and update data in MS Excel/Google Sheets.
• Prepare basic reports and daily/weekly activity statements.
• Maintain proper filing and record-keeping systems.
• Assist in scheduling meetings and other routine office activities.
• Perform other administrative duties assigned by the reporting manager.
• Minimum Qualification
• 12th Pass / Graduate from a recognized Board/University.

Qualification

• Minimum Qualification
• 12th Pass / Graduate from a recognized Board/University.
• Preferred Qualification
• Graduate in Commerce, Business Administration, Management, Computer Applications or any related discipline.

Experience

• Minimum 1 year of experience in telecalling, customer handling, sales coordination, back-office operations or office administration.
• Freshers with good communication skills may also be considered.
• Experience in GeM, tendering, government procurement, B2B sales or consultancy services will be an added advantage.

Pay

From ₹10,000.00 per month

Work Location

Hybrid remote in Kanpur, Uttar Pradesh (Kanpur)