F & B Service Associate (Associate - Guest Service)

Casino Hotel Kochi – a CGH Earth Experience is seeking a dedicated and hospitality-driven Food & Beverage (F&B) Associate / Senior Associate to join our dining and service team at Willingdon Island, Kochi.

At CGH Earth, our hospitality is defined by authentic local experiences, environmental care, and deep respect for community culture. As an F&B Associate, you will be the face of our signature dining venues, ensuring that our guests enjoy seamless service that reflects our ethos of understated luxury and responsible tourism.

Job Summary

Position

Associate - Guest Service

Location

Casino Hotel Kochi, Kerala

Department

Food & Beverage Service

Employment Type

Full-time, On-site

Reports To

Restaurant Manager / F&B Manager

Key Responsibilities

Guest Relations & Service Excellence

Provide traditional, warm, and professional CGH Earth hospitality from the moment guests enter our dining venues.

Present menus, explain dishes (including our specialty seafood and local Kerala culinary traditions), take accurate orders, and offer knowledgeable recommendations.

Deliver food and beverage orders promptly while maintaining an empathetic, solution-oriented approach to guest needs and feedback.

Operational & Station Maintenance

Set up tables and prepare service stations strictly according to the hotel's Standard Operating Procedures (SOPs).

Coordinate closely with the kitchen, bar, and other resort teams to manage table pacing and ensure seamless food delivery.

Inspect operating equipment, linen, and condiments before shifts, and handle the clearance .

Process guest billing accurately and securely using the property’s Point of Sale (POS) system.

Sustainability, Safety, & Hygiene

Adhere strictly to the hotel’s high hygiene, food safety, and sanitation standards.

Champion CGH Earth’s core pillars of eco-conscious hospitality, which include minimizing food waste and respecting the local ecosystem.

Requirements & Qualifications

Education

A Degree or Diploma in Hotel Management, Hospitality, or a related culinary field is highly preferred.

Experience: 6 months to 2 years of prior experience in F&B service within a 4-star/5-star boutique resort or premium fine-dining environment. Freshers with strong training credentials from reputable institutes may also be considered.

Communication

Exceptional spoken English is mandatory for engaging with international and domestic travelers.

Soft Skills

Immaculate grooming, a positive and resilient attitude, and the flexibility to work rotational shifts.

Physical Stamina

Ability to stand, walk, and remain energetic during fast-paced peak service windows.

Benefits & Remuneration

Competitive monthly salary aligned with industry standards.

Statutory benefits.

Duty meals provided.

Opportunities to grow within the extended CGH Earth Experience Hotels network.

Pay

₹18,494.00 - ₹25,000.00 per month

Benefits

Food provided

Provident Fund

Work Location

In person