Customer Care Executive

Job Title

Back office Executive - WTC Ahmedabad

Company

World Trade Center Ahmedabad

Location

58/4, Nehru Nagar Cir, H Colony, Ambawadi, Ahmedabad, Gujarat 380015

Job Type

Full Time | On-site

About the Role

We are looking for a detail-oriented Backoffice Executive who will coordinate between sellers, buyers, sales team, and manage RSVPs for events, exhibitions, and MICE. You will be the operational backbone ensuring smooth communication and execution.

Key Responsibilities

• Seller & Buyer Coordination: Act as primary SPOC for existing sellers and buyers. Handle queries, follow-ups, documentation, and service requests.
• New Exhibitor Acquisition: Identify and approach potential new exhibitors for WTC events, trade shows, and exhibitions through calls, emails, and meetings.
• Sales Team Support: Coordinate with sales team on leads, stall bookings, payments, allotments, and event logistics.
• RSVP Management
• Manage RSVPs of Hosted Buyers for WTC events and delegations
• For MICE events, coordinate and confirm RSVPs of both Buyers and Sellers including travel, stay, and participation details
• Maintain RSVP tracker, send invites, reminders, and final confirmations
• Documentation & Reporting: Maintain database of exhibitors, buyers, sellers. Prepare MIS reports, quotations, invoices, attendance sheets, and post-event reports.
• Event Coordination: Support pre-event, on-ground, and post-event activities. Share schedules, confirmations, and collect feedback.
• Customer Service: Ensure timely communication and high satisfaction for all WTC stakeholders.
• Minutes Of Meeting

Requirements

• Education: Graduate in BBA, http://B.Com, MBA preferred. Freshers with strong coordination skills can apply.
• Experience: 0-2 years in backoffice, event coordination, sales support, or B2B client servicing. MICE/Exhibition experience is a plus.
• Skills
• Excellent communication in English, Hindi, Gujarati
• Strong in MS Office - Excel, Word, PPT + Google Sheets
• Confident in cold calling, follow-ups, and convincing
• Highly organized with ability to manage multiple RSVPs and deadlines
• Familiar with CRM tools and event coordination preferred

What We Offer

• Work in a dynamic environment at World Trade Center Ahmedabad
• Exposure to national & international trade events and MICE
• Learning + growth in events, trade, and exhibition industry

How to Apply

Send your resume to

8511103728 or mice@wtcevent.com

Or call

7987098973/ 8511103728

WTC Ahmedabad

_Connecting Gujarat to the World_

Pay

₹15,000.00 - ₹22,000.00 per month

Benefits

Cell phone reimbursement

Internet reimbursement

Paid sick time

Work Location

In person