Senior Manager – Sales (Hotels)

Job Title

Senior Manager – Sales Operations & Performance (Luxury Hospitality)

Location

Gandhinagar, Gujarat

Work Hours

US time zone alignment

Reporting To

Senior Sales Leadership (USA)

Role Summary

If you are capable to recognize and capture Unique Opportunity to learn and grow with pioneering wellness resort in USA with patented wellness offering and be part of new brand, this may be a dream come true for you. You will get direct exposure to US-based resort sales leadership and be part of it in future. This is high-impact role for leader who thrives in collaborative and performance-driven environment.

The Senior Manager – Sales Operations & Performance will lead offshore sales operations in India supporting a US-based luxury wellness resort. This role manages a large team of Sales Managers (manager-of-managers) across India and the US (as required), who in turn oversee frontline sales teams aligned to specific business areas and revenue targets.

Organizational Scope

Direct Reports

20+ Sales Managers (India & US)

Indirect Oversight

Large, multi-layered sales teams

Key Responsibilities

Lead, coach, and hold Sales Managers accountable for revenue outcomes and execution quality.

Define and enforce SMART goals, performance standards, and productivity metrics.

Ensure consistent execution of sales processes, SOPs, and quality benchmarks.

Monitor pipeline health, conversions, and team productivity; address performance gaps.

Act as the primary India-based partner for US Sales Managers and resort leadership.

Own consolidated reporting, dashboards, and performance reviews.

Build leadership depth, support hiring and onboarding, and ensure scalability for future growth.

Qualifications & Experience

10+ years in sales operations, BPO sales leadership, or revenue-driven roles.

5–7+ years managing managers in a multi-layered sales organization.

Proven experience driving revenue accountability and performance metrics.

Strong stakeholder management and communication skills.

Ability to work consistently in US business hours.

Preferred

Experience in luxury hotels, resorts, serviced residences, or premium brands.

Alternatively, experience in pharma, BFSI, or high-ticket sales environments ($500+).

Exposure to US-based or global sales teams and strong CRM / analytics proficiency.

Why Join

Opportunity to learn and grow with pioneering wellness resort in USA with patented wellness offering and be part of new brand.

Direct exposure to US-based resort sales leadership and be part of it in future

High-visibility, high-impact position with growth potential

Performance-driven and collaborative work environment

Job Type

Full-time

Benefits

Paid time off

Ability to commute/relocate

Gandhinagar, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Application Question(s)

Have you directly managed Sales Managers or Team Leaders who themselves managed teams? Please specify.

What annual revenue or booking targets were you accountable for in your most recent role?

Have you worked with luxury hospitality, premium brands, or high-ticket sales? Please specify.

What is the largest multi-layered sales organization you have managed (managers + agents)?

Which sales KPIs and dashboards have you owned or reviewed regularly at leadership level?

Experience

BPO Sales Operations

10 years (Preferred)

Language

English (Required)

Shift availability

Night Shift (Preferred)

Overnight Shift (Preferred)

Work Location

In person