E-commerce Seller Support Executive – International Chat
E-commerce Seller Support Executive – International Chat
- Job Title
- Customer Support Executive
- Process
- International Chat – E-commerce Seller Support
- Location
- Pune, Maharashtra
- Work Mode
- Work from Office
- Experience
- 1+ year
- Employment Type
- Full-time
- Working Days
- 5.5 days per week
- Shift
- Rotational shifts
- Salary
- Up to ₹32,500 CTC per month + performance incentives
- Cab Facility
- Company-provided cab facility
Job Description
We are looking for Customer Support Executives to handle an international e-commerce seller support process in Pune.
The role involves assisting sellers through chat, understanding their concerns, providing accurate information, and resolving queries as per the defined process guidelines.
Key Responsibilities
Handle seller queries through international chat support.
Provide clear and professional responses to customer and seller concerns.
Assist with account, order, payment, product, and process-related queries.
Identify issues and provide appropriate resolutions.
Maintain quality and productivity standards.
Accurately document customer interactions.
Follow process and customer service guidelines.
Escalate complex queries to the relevant team when required.
Candidate Profile
1+ year of experience in an international voice and chat support process.
Previous experience in seller support is required.
Experience in e-commerce, marketplace, or customer support processes is preferred.
Good written and verbal English communication skills.
Good typing speed and ability to manage multiple chat-based queries.
Strong customer-handling and problem-solving skills.
Comfortable working in rotational shifts.
Willing to work from the Pune office.
Undergraduates and graduates can apply.
Preferred Experience
International Customer Support
International Chat Support
Seller Support
E-commerce Support
Marketplace Support
Customer Service
Chat Process
Benefits
Salary up to ₹32,500 CTC per month.
Performance incentives.
Company-provided cab facility.
Opportunity to work in an international e-commerce support environment.
How to Apply
Interested candidates can apply through Indeed with an updated resume.
Candidates may also share their resume at
- jitu@medhbs.com
- Contact
- 8709894784
- Pay
- ₹30,000.00 - ₹32,500.00 per month
- Work Location
- In person
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