Customer Service Executive-Retail Liabilities Inbound

Job Requirements Job Requirements Role/Job Title: Customer Service Executive - Retail Liabilities Inbound Business: Service Function/ Department: Customer Experience Place of work: Customer Contact Center (Phone Banking unit) Roles & Responsibilities: '1. Productivity Maintaining Service Quality Average Handling Time First Contact Resolution Maintaining TAT for all customer requests Channel Migration to alternate channels Secondary Responsibilities: 'Drive all the initiatives in the Customer co…