Email Chat & Customer Support Executive

Customer Handling – Communicate politely and professionally with customers. Active Listening – Understand the customer's problem before responding. Clear Communication – Provide simple, accurate, and easy-to-understand information. Problem Solving – Identify issues and provide suitable solutions quickly. Product/Service Knowledge – Understand the company's products, services, policies, and processes. Patience & Empathy – Stay calm and show understanding, especially with upset customers. Complaint Management – Handle complaints professionally and try to resolve them at the first interaction. Call/Chat Etiquette – Follow proper greeting, verification, conversation, and closing procedures. Documentation – Record customer interactions, complaints, and resolutions accurately in CRM systems. Target & Quality Focus – Maintain productivity, customer satisfaction, quality scores, and required performance targets.