CRM Executive (Builder)

Job Description – CRM / Post-Sales Executive – Real Estate

Location

Mumbai

Department

CRM / Customer Relations

Industry

Real Estate – Residential & Redevelopment

Key Responsibilities

• Act as the single point of contact for customers after booking until possession and handover.
• Maintain regular and professional communication with customers regarding payments, construction updates, documentation, possession and other project-related matters.
• Prepare and issue demand letters, payment reminders, receipts, account statements and other customer communications.
• Follow up on outstanding payments and coordinate with Accounts for reconciliation and collection status.
• Maintain complete customer records, including booking forms, allotment letters, agreements, payment schedules, KYC and correspondence.
• Coordinate Agreement for Sale registration, stamp duty/registration documentation and related formalities.
• Coordinate internally with Sales, Accounts, Legal, Projects, Engineering and Management for timely resolution of customer queries.
• Maintain and regularly update customer MIS, collection trackers, outstanding reports and documentation status.
• Handle customer requests relating to unit details, payment clarifications, modifications, documentation and possession.
• Ensure customer queries and complaints are acknowledged promptly, tracked and closed within defined timelines.
• Coordinate pre-possession inspections, snag-list resolution, fit-out/soft possession and final handover.
• Prepare and manage possession documentation, handover letters, maintenance-related documents, meter details, keys and other handover formalities.
• Coordinate with customers for loan/disbursement documentation and with banks/HFIs wherever required.
• Ensure all customer communication and documentation is accurate, properly recorded and compliant with RERA and company processes.
• Escalate sensitive customer issues, payment disputes or delays to management in a timely manner.
• Build a strong post-sales experience with emphasis on responsiveness, transparency and long-term customer relationships.

Candidate Profile

Graduate with 3–7 years of CRM/Post-Sales experience with a reputed real-estate developer, preferably in Mumbai residential projects. The candidate should have good knowledge of customer collections, Agreement for Sale, registration, RERA processes, possession and handover documentation.

Strong communication and customer-handling skills are essential, along with proficiency in Excel, CRM/ERP systems and MIS reporting. The person should be organised, detail-oriented and capable of independently managing multiple customers and projects.

Preferred: Candidates who have handled the complete CRM cycle from booking → agreement → collections → possession → handover, rather than candidates whose experience is limited to telecalling or customer support.

Reporting to

CRM Head / Director

Experience

3–7 years

Location

Mumbai

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Pay

₹40,000.00 - ₹50,000.00 per month

Benefits

Paid sick time

Paid time off

Application Question(s)

How Many Years experience you have as CRM in Real Estate?

Where do you stay?

What is you notice period?

What is your current Salary?

Work Location

In person