Data Entry Operator (DEO)

Data Entry Operator – HVAC Service Company

Position

Data Entry Operator

Department

Operations / Service Coordination

Location

Gurgaon, Haryana

Employment Type

Full-Time

Industry

HVAC / Air Conditioning Services

About the Role

We are looking for a detail-oriented and organized Data Entry Operator to support our HVAC service and operations team. The candidate will be responsible for maintaining service-related data, updating records, preparing reports, and ensuring accurate and timely entry of information related to customers, technicians, service calls, AMC, breakdowns, installations, and material usage.

Key Responsibilities

Enter and maintain customer, employee, technician, and service-related data in Excel, ERP/CRM, or company software.

Record and update daily service calls, breakdown complaints, preventive maintenance, AMC visits, and installation activities.

Maintain records of service requests, work orders, job cards, service reports, and completion status.

Coordinate with service engineers, technicians, supervisors, and the operations team to collect required information.

Prepare and update daily, weekly, and monthly service reports.

Maintain records of pending, completed, and cancelled service calls.

Update technician allocation, attendance, visit details, and job status as required.

Enter and maintain customer details, equipment information, AC/HVAC unit details, and service history.

Maintain records of AMC contracts, renewal dates, service schedules, and preventive maintenance visits.

Prepare Excel sheets for service performance, manpower deployment, material consumption, and other operational requirements.

Check data for accuracy and identify missing, duplicate, or incorrect information.

Maintain proper filing and documentation of physical and digital records.

Assist the accounts/operations team with service-related invoices, quotations, purchase records, and supporting documents when required.

Ensure timely submission and updating of service documentation.

Perform other data-entry and administrative tasks assigned by the reporting manager.

Required Skills

Good knowledge of MS Excel and MS Office.

Basic knowledge of Excel formulas, sorting, filtering, VLOOKUP/XLOOKUP, Pivot Tables will be an advantage.

Good typing speed and accuracy.

Strong attention to detail.

Good communication and coordination skills.

Ability to maintain and organize large volumes of data.

Basic understanding of computer operations, email, and internet applications.

Ability to work under deadlines and manage multiple tasks.

Knowledge of ERP/CRM or service management software will be an added advantage.

Qualification & Experience

Education

Graduate in any discipline.

Experience

• 6–2 years of experience in data entry, back-office operations, service coordination, or administrative work preferred.

Experience in HVAC, AC service, MEP, facility management, or other technical service industries will be an advantage.

Freshers with good Excel and computer skills may also be considered.

Preferred Candidate Profile

Accurate and responsible with data handling.

Good follow-up and coordination abilities.

Comfortable working with service/technical teams.

Able to handle repetitive tasks while maintaining accuracy.

Should be proactive, disciplined, and willing to learn company processes and software.

Key Performance Indicators (KPIs)

Accuracy of data entry and records.

Timely updating of service and customer information.

Timely preparation of daily/weekly/monthly reports.

Proper maintenance of service documentation.

Coordination and follow-up with field technicians and service teams.

Pay

₹15,000.00 - ₹20,000.00 per month

Benefits

Cell phone reimbursement

Health insurance

Paid time off

Provident Fund

Work Location

In person