Sales Operations Executive

Key Responsibilities

Handle and coordinate customer enquiries received through email, phone, and other channels.

Coordinate with the Sales Team for timely quotation preparation and submission.

Prepare and maintain quotations, Proforma Invoices, Sales Orders, and other sales documents.

Follow up with customers regarding quotations, orders, payments, and delivery requirements.

Update and maintain customer and enquiry details in CRM/ERP systems.

Ensure timely updating of leads, enquiries, follow-ups, opportunities, and sales activities in the CRM.

Prepare Daily, Weekly, and Monthly Sales MIS and other reports as required by management.

Maintain proper records of customer data, quotations, orders, and sales documentation.

Coordinate with Sales, Production, Stores, Dispatch, Accounts, Finance, and Logistics teams for smooth order execution.

Track pending orders, delivery schedules, dispatch status, and customer requirements.

Communicate with customers regarding order status, dispatch details, delivery timelines, and other requirements.

Support the Sales Team in preparing customer presentations, reports, sales data, and business updates.

Assist in maintaining customer master data, pricing information, agreements, and commercial documents.

Handle basic customer queries and coordinate with the concerned department for complaints, replacement, warranty, and service-related issues.

Follow up on pending quotations and help the sales team improve lead and enquiry conversion.

Maintain proper documentation and ensure compliance with defined sales processes and SOPs.

Provide administrative and operational support to the Sales Team as required.

Perform any other sales coordination and operational activities assigned by the reporting manager.

Desired Candidate Profile

Qualification

MBA/PGDM – Marketing, Sales, Business Management or equivalent preferred.

BBA/B.Com/B.Tech/B.E./Bachelor's Degree in a relevant discipline.

Freshers are welcome to apply.

Experience

Fresher to 1 Year of experience in

Sales Operations

Sales Coordination

Inside Sales

Customer Support

Sales Administration

B2B Sales

Candidates with internship experience in Sales/Marketing/Sales Operations will also be considered.

Required Skills

Good communication and interpersonal skills.

Basic knowledge of MS Excel, MS Word, and PowerPoint.

Basic understanding of CRM/ERP software will be an advantage.

Good follow-up and coordination skills.

Strong attention to detail and documentation skills.

Ability to work with multiple departments and manage priorities.

Good analytical and problem-solving approach.

Willingness to learn industrial products, sales processes, and business operations.

Positive attitude, discipline, and willingness to build a long-term career in Sales Operations.

Pay

₹20,000.00 - ₹30,000.00 per month

Work Location

In person