Customer Support Associate

About the job

Customer Support Representative

Work Mode

Work From Office (WFO)

Location

Kolkata

Experience Required

Minimum 1–2 years

Budget

Up to ₹20,000/month

Joining

Immediate Joiners Preferred

About the Role

We are looking for a dedicated and articulate Customer Support Representative to join our team in Kolkata. The ideal candidate will be responsible for handling customer queries, providing timely resolutions, and maintaining accurate records using basic spreadsheet tools.

Key Responsibilities

Handle inbound and outbound customer interactions professionally via phone, chat, or email

Address customer queries, complaints, and requests in a timely and courteous manner

Maintain and update customer data, logs, and reports using Google Sheets

Coordinate with internal teams to ensure smooth query resolution

Follow up with customers to ensure satisfactory closure of issues

Maintain accurate documentation of interactions and escalate unresolved issues when necessary

Required Skills & Qualifications

Communication

Excellent verbal and written communication skills in both Hindi and English

Technical

Basic working knowledge of Google Sheets (data entry, basic formulas, updating records)

Experience

Minimum 1–2 years in a customer support / customer service role

Equipment

Must own a personal laptop

Connectivity

Must have a stable Wi-Fi connection at home (as backup/remote access may occasionally be required)

Location

Must be based in Kolkata or willing to relocate

Availability

Should be able to join immediately

Work Mode & Compensation

Work Mode

Work From Office (WFO), Kolkata

Salary Budget

Up to ₹20,000 per month (based on experience and interview performance)

Preferred Attributes

Strong problem-solving and interpersonal skills

Ability to multitask and work under pressure

Positive attitude with a customer-first approach

Prior experience in a similar support/BPO role is a plus

For more details Connect HR Nayanika (9123964019) or mail us at s.nayanika@academyofvedicvidya.com

Pay

₹10,000.00 - ₹18,000.00 per month

Work Location

In person