Assistant Manager - Human Resources-BRO-Bangalore

Job Title

Assistant Manager – HR Operations

Function

Human Resources

Reports To

Head - HR Operations

Location

Head Office

Travel Required

25% þ 50% 75%

About DHL Blue Dart Express India

Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview

The Manager – HR Operations will be responsible for managing core HR operational processes at the corporate level, ensuring compliance, accuracy, and efficiency across employee lifecycle activities (excluding onboarding). This role will lead the HR Operations team, drive process improvements, and collaborate with internal stakeholders to deliver a seamless employee experience.

Job Purpose

To manage HR operations for the organization, including employee data management, HRIS administration, exit processes, compliance, and policy implementation. The role will focus on operational excellence, governance, and continuous improvement while leading a team to ensure timely and accurate execution of HR processes.

Key Roles & Responsibilities

Employee Data & Lifecycle Management

Oversee maintenance and accuracy of employee records in HR systems for transfers, promotions, and personal details.

Manage exit formalities, including clearance, documentation, and coordination with Payroll for full & final settlements.

Ensure timely updates of organizational changes in HRIS and related systems.

HR Systems & Process Administration

Ensure accurate maintenance of HRIS and related platforms for employee transactions.

Drive automation and digitization initiatives to improve operational efficiency.

Monitor system workflows and resolve issues in coordination with IT and vendors.

Compliance & Governance

Ensure adherence to statutory requirements related to employee records and HR processes.

Maintain compliance with internal policies and audit standards; address any gaps proactively.

Policy Implementation & Communication

Support implementation of HR policies and procedures across the organization.

Communicate policy updates and operational guidelines to employees and managers effectively.

Employee Query Resolution

Oversee resolution of HR operations-related queries (HRIS, documentation, policy clarifications) within defined SLAs.

Ensure high levels of employee satisfaction through timely and accurate support.

Reporting & Analytics

Prepare and share HR operations dashboards and reports on employee movements, compliance metrics, and process efficiency.

Provide insights to HR leadership for process improvements and decision-making.

Team Leadership & Capability Building

Lead and manage the HR Operations team, ensuring adequate staffing and skill development.

Set clear goals, monitor performance, and foster a culture of accountability and continuous improvement.

Qualifications & Experience

Education

Essential

Graduate / MBA in Human Resources or related fields.

Experience

6–8 years of experience in HR operations, with at least 2–3 years in a supervisory or managerial role.

Strong knowledge of HR processes, HRIS systems, compliance requirements, and employee lifecycle management (excluding onboarding).

Skills & Capabilities

Technical Skills

HRIS and HR technology proficiency.

Knowledge of statutory compliance and HR documentation standards.

Strong process orientation and analytical skills.

Behavioural Competencies

Leadership and team management.

Attention to detail and accuracy.

Strong communication and stakeholder management.

Problem-solving and adaptability.

Key Performance Indicators

Sr. No.

Key Result Areas (KRAs)

Key Performance Indicators (KPIs)

1

Data Accuracy & HRIS Management

% accuracy of employee data in HR systems; timely updates

2

Exit Process Efficiency

SLA adherence for exit formalities; employee feedback

3

Compliance & Governance

Zero audit non-compliance; timely completion of statutory requirements

4

Query Resolution

Reduction in query turnaround time; employee satisfaction scores

5

Process Improvement

Number of processe