Head - Collections Call Centre - NBFC

Job Description: Head - Call Centre (Unsecured Portfolio) Role Purpose: Lead and manage end-to-end call centre (Bucket -X) operations for unsecured lending products, driving collections performance, customer experience, operational efficiency, and regulatory compliance. Key Responsibilities: Drive collections in Bkt X bucket and achieve resolution targets. Manage outbound call centre operations, productivity, and service levels. Develop customer contact and collections strategies using data and…