Deputy Manager - City Fulfillment

Deputy Manager - City Fulfillment

Ahmedabad, India

JOB DESCRIPTION

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees

Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees

Dynamic, Inclusive and Diverse team culture

Gender Neutral Policy

Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits

Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for fulfilment of credit card applications (KYC, surrogate document collection & MID completion) across all open market retail sales channels with accuracy, within TAT & within the budgeted cost, via managing a team of contracted staff.

Role Accountability

Achieve application fulfilment targets across all retail sales channels in the geography assigned

Generate new accounts by managing timely fulfillment of OLA & Paytm Cobranded cards

Ensure daily productivity management of doc boys (3rd party contract staff)

Ensure that cost per application is maintained within budgetary limits

Ensure adherence to processes to control frauds and data leakages within assigned territory

Perform efficient territory allocation and route planning for staff to enhance logistical efficiencies

Collate and share performance metrics data for own territory to enable periodic MIS preparation

Ensure timely adoption of technology changes/enhancements to application fulfillment within the team

Measures of Success

Fulfilment Ratio of Open Market applications (% of total applications)

Cost of Fulfillment per application

NFTE Productivity Target Achievement

Fulfilment TAT

Fulfilment & new accounts generation of OLA & Paytm applications

Fulfilment Ratio of STP (Sprint) Applications

Fulfilment Ratio of Add-on Appointments

Count of OVD Cases cured through eKYC

Technical Skills / Experience / Certifications

Basic knowledge of Credit cards Sales, Distribution and Fulfilment process

Competencies critical to the role

Stakeholder Management

Result Orientation

Process Orientation

Detail Orientation

Qualification

Graduate/Post Graduate MBA (Preferred) in any discipline from a recognized university.

Preferred Industry

Credit Card, BFSI Industry, Any

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JOB INFO

Job Identification

20418

Posting Date

09/16/2026, 05:07 PM

Apply Before

10/14/2026, 12:00 AM

Locations

SBI CARDS,No.110-112 and 117-119 (Lobby No.2),, Ahmedabad, Gujarat, 380009, IN

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SBI CARDS,No.110-112 and 117-119 (Lobby No.2),, Ahmedabad, Gujarat, 380009, IN

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