Program Manager II, Service Delivery Standard Work

At Amazon, we're working to be the most customer-centric company on earth. Serving over 200M customers globally, our Customer Service (CS) organization is at the forefront of shaping how customers experience Amazon. Our team enables Amazon CS’ frontline teams to deliver seamless, consistent, convenient, and delightful customer service to all our customers across every interaction. We are looking for a Program Manager to join the Service Delivery organization’s associate empowerment team for ass…