Service Desk Agent 1, Bengaluru, India

Job Summary: The Service Desk Agent - Tier 1 is responsible for handling all client interactions through our ticketing system, making sure to document every step of the process from start to finish. This includes performing initial triage and troubleshooting of the issue and deciding whether the issue needs to be assigned to the Tier II team or if a technician needs to be dispatched to the site. Primary Duties and Responsibilities: Receive and track service requests from clients via phone, emai…