L1-L2 Service Desk Engineer

Growe welcomes those who are excited to

Provide L1–L2 technical support for end users in a corporate environment;

Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices;

Install, configure, and support Windows and MacOS operating systems;

Troubleshoot and resolve hardware, software, networking, and system-related issues;

Perform regular system maintenance, updates, patching, and preventive support activities;

Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements;

Support endpoint security processes, including antivirus, encryption, and patch management;

Assist with procurement, setup, and replacement of IT equipment;

Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN;

Escalate complex issues to senior support teams when necessary;

Collaborate with internal IT teams to ensure smooth and stable IT operations.

We need your professional experience

1–3 years of experience in IT Support / Service Desk / Desktop Support roles;

Experience combining both L1 and L2 support responsibilities;

Proven experience supporting end-user devices in enterprise environments;

Strong knowledge of Windows 10/11 administration;

Strong experience with MacOS support (Linux knowledge is considered a plus);

Understanding of endpoint security principles, including patch management, antivirus, and encryption;

Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN;

Experience working with ticketing or task management systems;

Upper-Intermediate (B2) or higher, must be fully fluent in both written and spoken English.

We appreciate if you have those personal features

Strong customer-service and communication skills;

Good troubleshooting and problem-solving abilities;

Ability to prioritize tasks, multitask, and work within SLA requirements;

Responsible, organized, and detail-oriented approach to work;

Ability to stay calm and professional while supporting a high volume of users;

Team player with a proactive and flexible mindset;

Willingness to learn and adapt to new tools, systems, and processes.

We are seeking those who align with our core values

GROWE TOGETHER

Our team is our main asset. We work together and support each other to achieve our common goals;

DRIVE RESULT OVER PROCESS

We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

BE READY FOR CHANGE

We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

Originally posted on Himalayas