RPA Support Engineer

RPA Support Engineer

Summary of Position

The RPA Support Engineer is responsible for the day-to-day support, maintenance, and optimization of Robotic Process Automation (RPA) solutions built on UiPath and Microsoft Power Automate. This role is for production bot issues, performs root-cause analysis, implements fixes, and ensures RPA workflows operate reliably and efficiently. The ideal candidate will also bring experience with AI-powered intelligent automation platforms — specifically UiPath AI Center / Document Understanding and Microsoft AI Builder (AI IXP capabilities) to help the organization expand its intelligent automation footprint.

Duties & Responsibilities

Monitor, triage, and resolve incidents for UiPath and Power Automate bots in production environments

Perform root-cause analysis on failures, exceptions, and performance degradation; document findings and corrective actions

Ensure all automated processes involving PHI/PII comply with HIPAA requirements; partner with compliance and security teams on audit logging and access controls

Support and maintain AI-enhanced automation workflows leveraging UiPath AI Center, Document Understanding, and Communications Mining

Maintain accurate support runbooks, troubleshooting guides, and knowledge base articles for all supported automations

Perform other duties, as assigned, to ensure effective operation of the department and the Company

Live by and promote Verisma Core Values

Minimum Qualifications

High school diploma or GED equivalent, required; Bachelor’s degree, preferred

2+ years of hands-on experience supporting or developing RPA solutions using UiPath (Orchestrator, Studio, Attended/Unattended Robots)

1+ years of experience with Microsoft Power Automate (cloud flows, desktop flows, connectors, and the CoE toolkit)

Solid understanding of RPA architecture concepts: bot lifecycle, exception handling, queues, assets, and credential management

Experience working within ITSM frameworks (ServiceNow, Jira Service Management, or similar) for incident, problem, and change management

Proficiency in at least one scripting language (PowerShell, Python, or VBScript) for supporting automation infrastructure

Strong analytical and troubleshooting skills with the ability to interpret logs, trace files, and Orchestrator/Power Platform diagnostic data

Ability to travel on a quarterly basis, subject to change

Originally posted on Himalayas