Customer Service Representative - Fabric, Trim & Wallcoverings

The Customer Service Representative plays a key role in handling day-to-day customer interactions and order management as related to fabrics, trimmings, and wallcoverings across all of our brands.

Key Responsibilities

Handling general inquiries regarding product specifications, pricing, availability, and inventory levels, along with web help and chat support

All aspects of order management: initial review and entry, changes to existing orders, and proactive follow-up, including sample requests and product returns

Taking ownership of difficult and/or complicated situations as they arise, demonstrating professionalism at all times while working to resolve the matter at hand

Exercising critical thinking and use of good judgment to balance customer satisfaction and the best interests of the company

Provide inter-departmental support to other business areas as necessary

Maintain familiarity with our product lines and collections across all brands

Extensive phone and email communication with customers, working within a contact center platform

Strong awareness of and ability to follow company policies and procedures

Abilities/Key Competencies/Skills

Superior written and verbal communication skills

PC proficient with experience using Google Suite products

Must be able to work thoughtfully and thoroughly with continuous attention to detail

Ability to learn quickly and retain a wide range of small details concerning multiple product types, tasks, system processes, issues, and/or projects

Excellent time management, organizational, and follow-up skills

Comfortable multi-tasking, or, pivoting between tasks on the fly as the need arises

Willingness to learn new products, procedures, and processes as business needs change

A friendly attitude with the ability to be a team player and stay self-motivated in a fast-paced environment

Technical / Environmental Requirements

A quiet workspace free from distractions and background noise; participation in video meetings will be required on a regular basis

High-speed broadband internet service

Requirements

Experience/Certifications/Education

High school diploma or equivalent

2+ Years in a Customer Service role

Prior history of working remotely in a contact center environment

Experience working for a high-end, luxury brand retailer or hospitality / service-oriented company

An interest in Home Furnishings and/or the Interior Design industry

Knowledge of or experience with other ‘trade only’ suppliers, textiles, wall coverings, and furniture expertise is not required but considered a plus

Originally posted on Himalayas