V104 - Intake Specialist | Client Acquisition and Intake Specialist

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description

Job Duck is seeking a highly organized, proactive, and personable Intake Specialist to serve as the first point of contact for prospective clients. This role is responsible for managing inbound inquiries, conducting structured discovery conversations, scheduling paid consultations with attorneys, and guiding qualified prospects through the initial retention process. The ideal candidate is confident communicating with prospective clients, comfortable working independently, and highly attentive to detail while following established procedures and scripts. This is an excellent opportunity for a results driven professional who enjoys working in a fast paced environment and takes ownership of turning inquiries into well managed client opportunities.

Monthly Compensation

1,150 to 1,220 USD

Responsibilities include, but are not limited to

Follow up with prospects after consultations to facilitate the retention process

Prepare and send retainer agreements using approved templates

Escalate any matter that falls outside the approved fee matrix before providing a fee

Quote retainer fees using the approved fee matrix

Gather relevant factual and logistical information from prospective clients

Decline and refer out inquiries that fall outside the firm’s published criteria

Respond to new inbound inquiries within the established response time

Identify qualified prospects based on established written criteria

Communicate professionally with prospective clients throughout the intake process

Escalate matters involving potential conflicts, emergent circumstances, dissatisfaction, unusual fee arrangements, or questions outside the established intake process

Participate in recorded call quality assurance reviews

Maintain a minimum recorded call QA score of 4 out of 5 while avoiding boundary violations

Support continuous improvement of the firm’s intake and fee matrix processes in collaboration with the CEO

Gather the objective information required to determine the appropriate fee category

Conduct follow up with prospects using approved communication sequences

Manage the free consultation calendar and follow up with prospects to maximize show rates

Schedule free consultations with attorneys as appropriate

Explain the firm’s practice areas, experience, general processes, and typical sequence of services

Conduct structured discovery and intake conversations using approved scripts

Requirements

• Position Title: Intake Specialist

Working Hours

8:30 AM to 5:00 PM Eastern Time, with coverage through the last inbound call of the day

• English only position
• Reports to the CEO

The role focuses on client intake, qualification, consultation scheduling, retainer preparation, and follow up

The position does not involve providing legal advice, evaluating legal merits, performing case work, conducting paid consultations, or managing active matters

The Intake Specialist will conduct free consultations independently using approved scripts and procedures

The Intake Specialist may quote retainer figures using the approved fee matrix without additional approval

The Intake Specialist will prepare and send retainer agreements using approved templates

The Intake Specialist may schedule paid consultations with attorneys without additional approval

The Intake Specialist may decline and refer inquiries that meet the established criteria for referral

The Intake Specialist may use approved follow up sequences independently

Any matter outside established criteria, fee arrangements outside the approved matrix, potential conflicts, emergent matters, legal questions, or dissatisfied prospects must be escalated to the appropriate supervisor

Emergent matters include domestic violence situations, temporary restraining orders, orders to show cause, or hearings scheduled within 72 hours

The role requires strict adherence to established communication boundaries and approved intake procedures

All calls are subject to recorded call review and quality assurance

Required Skills

Strong verbal and written English communication skills

Excellent active listening and questioning skills

• Strong attention to detail

Highly organized and capable of managing multiple inquiries simultaneously

• Proactive and self directed approach

Confident and professional communication style

Strong interpersonal and rapport building skills

• Results oriented mindset

Ability to follow established scripts, procedures, and qualification criteria consistently

Ability to work independently and make decisions within established guidelines

Strong follow up and time management skills

Ability to communicate urgency based solely on information provided by the prospective client

Ability to maintain professional boundaries and avoid providing legal advice

Comfortable handling sensitive and confidential information

Ability to identify situations requiring immediate escalation

Strong customer service and client experience skills

Ability to work effectively in a fast paced, high volume intake environment

Ability to accurately document inquiries, lead sources, consultations, and follow up activities

Strong proficiency with practice management and scheduling systems

Work Shift

Languages

EnglishReady to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

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