Tele Caller Executive

We are looking for an energetic and customer-focused Telecaller to join our Godrej Service Center. The candidate will be responsible for communicating with customers over the phone, handling service-related queries, scheduling technician visits, following up on complaints, and ensuring a positive customer experience.

Key Responsibilities

Make outbound calls to customers regarding service requests, complaints, and technician visits.

Receive and handle incoming customer calls professionally.

Understand customer complaints and provide appropriate information or assistance.

Schedule and confirm technician/service visits with customers.

Follow up with customers regarding pending service requests and job status.

Coordinate with technicians and the service team to ensure timely resolution of complaints.

Maintain accurate records of customer calls, complaints, follow-ups, and service updates.

Inform customers about service charges, visit schedules, warranty-related processes, and other relevant information.

Follow up with customers after service completion to confirm satisfaction.

Escalate unresolved or urgent customer issues to the concerned supervisor.

Achieve daily/weekly calling and follow-up targets.

Maintain professional communication and a customer-friendly attitude at all times.

Requirements

Minimum qualification

12th Pass; graduates will be preferred.

Freshers can apply; experience in telecalling/customer service will be an advantage.

Good communication skills in Hindi and English.

Basic computer knowledge and ability to use MS Office/CRM software.

Good listening and problem-solving skills.

Ability to handle customers politely and professionally.

Comfortable making a high volume of calls and doing regular follow-ups.

Target-oriented and willing to work as part of a team.

Preferred Skills

Telecalling / Customer Service

Customer Relationship Management

Complaint Handling

Follow-up & Coordination

Basic Computer/CRM Knowledge

Good Telephone Etiquette

Key Performance Indicators (KPIs)

Number of calls handled/made

Customer follow-up completion

Service appointment confirmation

Complaint closure coordination

Customer satisfaction

Call quality and accuracy of information

Daily/weekly calling targets

Benefits

Fixed salary + performance incentives

On-the-job training

Growth opportunities

Supportive work environment

[Other benefits, if applicable]

Pay

₹10,000.00 - ₹20,000.00 per month

Benefits

Cell phone reimbursement

Flexible schedule

Paid sick time

Paid time off

Provident Fund

Work Location

In person