Operation Manager

Operation Manager – Courier & Cargo Company

Job Title

Operations Manager

Department

Operations

Experience

2–5 years in Courier / Logistics / Cargo

Location

Delhi/NCR

Key Responsibilities

Manage daily courier pickup, dispatch, delivery and hub operations.

Coordinate with delivery staff, pickup teams, hubs and transport partners.

Monitor shipment movement, delays, RTO and pending deliveries.

Ensure timely pickup and delivery as per company SLA.

Maintain daily MIS, shipment records and operational reports.

Handle customer/service issues and coordinate for quick resolution.

Monitor manpower, attendance, productivity and route allocation.

Control operational expenses and reduce shipment handling errors.

Coordinate with franchise/booking points and resolve operational issues.

Ensure proper scanning, packaging, loading/unloading and shipment documentation.

Track daily KPIs and report performance to management.

Required Skills

Good knowledge of courier/logistics operations.

Team handling and problem-solving skills.

Good Excel/MIS knowledge.

Strong communication and coordination skills.

Ability to work under pressure and meet deadlines.

Reporting To

Director / Operations Head

Pay

₹25,000.00 - ₹40,000.00 per month

Work Location

In person