Logistics Executive

Charaavi Studio is a growing women’s fashion brand, and we are looking for a responsible and proactive Logistics Executive to manage our day-to-day order dispatch, shipment tracking, NDR management and customer coordination.

The candidate will be responsible for ensuring that orders are dispatched on time and successfully delivered to customers while continuously working to reduce RTO (Return to Origin) and improve our delivery success rate.

Key Responsibilities

Manage and monitor daily order dispatches

Track all shipments from dispatch until final delivery

Monitor In-Transit, Out for Delivery, NDR, Delayed and RTO shipments

Take immediate action on NDR cases to prevent unnecessary RTO

Raise tickets with courier/logistics partners for delayed or problematic shipments

Follow up regularly with courier partners until issues are resolved

Call customers for COD order confirmation

Call customers for address, PIN code or contact-number verification when required

Contact customers for NDR and failed-delivery cases

Coordinate with customers on Out for Delivery (OFD) orders to ensure successful delivery

Arrange and follow up on delivery re-attempts

Identify fake/unresponsive COD orders before dispatch

Maintain proper records of NDR, RTO, delivered and pending shipments

Monitor courier performance and identify recurring delivery issues

Coordinate with the warehouse and customer support teams

Prepare daily/weekly reports for Delivery %, NDR %, RTO % and pending shipments

Work towards continuously improving the brand’s successful delivery percentage

Pay

₹20,000.00 - ₹25,000.00 per month

Benefits

Cell phone reimbursement

Work Location

In person