Voice Process Executive

We are a trusted wholesaler and retailer with over 50 years of expertise in spices, dry fruits, and country drugs. As we continue to grow our customer base and strengthen relationships with retailers and individual buyers, we are looking for a confident and result-oriented Voice Process Executive to expand our customer base and strengthen business relationships. Passionate candidates with strong communication skills and a customer-friendly approach are encouraged to apply.

Job Summary

The Business Development Executive will be responsible for contacting potential and existing customers, promoting our products, following up on leads, and supporting the sales team through effective communication. This role requires excellent speaking skills, patience, and the ability to build positive relationships with customers over phone calls.

Key Responsibilities

Make outbound calls to potential and existing customers to promote products and offers

Handle inbound customer inquiries and provide accurate product information

Follow up on leads generated through marketing campaigns and direct inquiries

Maintain and update customer databases with call details and feedback

Explain product features, pricing, and availability clearly to customers

Coordinate with the sales and dispatch teams to ensure smooth order processing

Achieve daily and monthly call and sales targets

Handle customer questions, concerns, and complaints in a professional manner

Inform customers about new arrivals, seasonal offers, and promotions

Build long-term customer relationships to encourage repeat business

Qualifications

Minimum 1 year of experience in a similar telecalling, customer support, or sales role

Strong verbal communication and convincing skills

Ability to speak clearly and politely with customers

Basic computer knowledge and ability to maintain records

Sales-oriented mindset with good negotiation skills

Patience and ability to handle rejection positively

Multilingual ability is a strong advantage. Candidates who can speak Hindi, English, and Tamil in addition to Malayalam will be preferred.

What We Offer

Competitive salary with performance-based incentives

Opportunity to work with a well-established and respected brand

Friendly and supportive work environment

Growth opportunities in sales and customer relationship roles

Additional Information

We strongly encourage women candidates to apply as part of our commitment to building a diverse and inclusive workplace.

Candidates from Kochi and nearby areas will be given preference for better coordination and accessibility.

How to Apply

Interested candidates can send their resume via WhatsApp to +91 99954 55110

Job Types

Full-time, Permanent

Benefits

Cell phone reimbursement

Internet reimbursement

Leave encashment

Paid time off

Experience

Telemarketing

1 year (Required)

Language

Hindi (Required)

Work Location

In person

Pay

₹12,000.00 - ₹20,000.00 per month

Benefits

Cell phone reimbursement

Health insurance

Paid time off

Work Location

In person