Ecommerce & Quick Commerce Order Processing Executive

POSITION OVERVIEW

Soni Officemate is looking for a detail oriented Ecommerce & Quick Commerce Operations Executive to manage high volume order processing and dispatch across platforms on ecommerce. This role is critical to ensuring fast dispatch, platform compliance, and zero operational errors in a high speed environment.

KEY RESPONSIBILITIES

Platform Order Processing

Process daily orders from all portals

Ensure SKU mapping, quantities, and platform specific requirements are accurate

Maintain platform wise order tracking and status updates

Quick Commerce Operations

Handle time sensitive order flow for Instamart, Zepto, Blinkit

Coordinate with warehouse for rapid picking and dispatch

Ensure strict adherence to platform SLAs and cut off times

Dispatch & Logistics

Generate shipping labels and coordinate with courier partners

Ensure same day or next day dispatch as per platform requirements

Track pending orders and escalate delays immediately

Shipment Tracking & Issue Resolution

Monitor deliveries, delays, and NDR cases

Coordinate reattempts and reduce RTO %

Resolve platform related issues quickly to avoid penalties

Returns & Exceptions

Manage returns, cancellations, and reverse logistics

Ensure proper handling and stock reconciliation

QUALIFICATIONS

Graduate (Commerce, Business, or related field)

0 to 2 years experience in ecommerce or quick commerce operations

Basic knowledge of GST invoicing

Strong Excel skills and attention to detail

WHY JOIN US

A leadership role in a leading stationery brand with significant market impact

Opportunity to work with a growing and dynamic team

Competitive compensation and benefits

Room for creativity and innovation in your work

WORKING HOURS & LOCATION

Monday to Saturday, 9:30 AM to 5:30 PM (IST)

Based at our Nagpur head office

Job Type

Full-time

Pay

₹20,000.00 - ₹25,000.00 per month

Benefits

Health insurance

Life insurance

Paid time off

Provident Fund

Application Question(s)

How many years of experience do you have in e-commerce order processing, dispatch, warehouse operations, or logistics?

Do you have experience managing orders across multiple e-commerce or quick-commerce platforms?

Have you independently handled daily e-commerce order processing, including invoices, shipping labels, manifests, and dispatch?

Have you worked with high-volume daily order processing and strict dispatch deadlines or SLAs?

What is your current monthly salary and expected monthly salary?

What is your notice period or earliest joining date?

Briefly describe your current or previous responsibilities related to e-commerce orders and dispatch.

Work Location

In person