System Engineer

Call Center Exposure: Experience working in a call center environment, handling user queries, providing technical support, and ensuring high levels of customer satisfaction through effective communication and timely issue resolution.

Networking

Familiar with fundamental networking concepts and basic troubleshooting techniques.

Issue Identification & Escalation: Capable of accurately identifying system and technical issues and escalating them to the appropriate team for swift resolution, ensuring minimal downtime and efficient incident management.

Ticketing & SLA Compliance: Efficient in resolving support tickets within SLA timelines using standard ticketing systems, ensuring timely and effective end-user support.

Work Flexibility

Open to working in night shifts and adaptable to varying support environments.

Job specifications

Bachelor's degree in computer science or a related stream.

Good experience as a system engineer in BPO for about 02 to 04 years.

Networking & Security: Hands-on experience with network infrastructure and cybersecurity principles, including threat prevention and system hardening.

Troubleshooting & Problem-Solving: Proven ability to diagnose and resolve technical issues efficiently across hardware, software, and network systems.

CCTV & Firewall Management: Familiar with installation, configuration, and maintenance of CCTV systems and firewalls for enhanced physical and digital security.

Communication Skills: Strong verbal and written communication; able to clearly convey technical information to both technical and non-technical audiences.

Ticketing Systems & Security Audits: Proficient in using ticketing tools and participating in regular security audits to ensure compliance and system integrity.

Willing to work at night shift.

Job Types

Full-time, Permanent

Pay

From ₹20,000.00 per month

Benefits

Health insurance

Provident Fund

Work Location

In person