Center Manager

CENTER MANAGER – JOB DESCRIPTION

Department

Operations

Designation

Center Manager

Location

As per business requirement

Reporting To

Regional Operations Head / Corporate Office

Employment Type

Full-Time

Job Summary

We are looking for an experienced and responsible Center Manager to oversee the overall administrative, operational, sales, customer service, staff management, and day-to-day functioning of the center. The Center Manager will be responsible for ensuring smooth center operations, maintaining service standards, achieving business targets, and ensuring compliance with company policies and SOPs.

Key Technical & Operational Responsibilities

Responsible for monitoring the administrative, operational, and technical aspects of the center and ensuring its smooth day-to-day functioning.

Regularly monitor client progress and ensure proper follow-up and documentation wherever required.

Maintain effective liaison and coordination between the center and corporate office.

Ensure proper communication, implementation, and compliance with all corporate policies, processes, and SOPs at the center.

Identify the training and development needs of center staff and communicate the same to the R&D/Training team.

Review and monitor the appointment planner to ensure optimum utilization of staff and resources.

Regularly monitor client follow-up data and personally handle follow-ups for special clients, VIPs, doctors, and other important clients wherever required.

Set realistic sales and business targets for individual team members in coordination with management.

Monitor daily sales performance and take corrective measures to achieve the center's monthly and overall sales targets.

Ensure strict adherence to standard operating procedures and service standards at all times.

Drive accountability, ownership, discipline, and performance within the center team.

Address and help resolve employee grievances through open, rational, and professional discussions, while escalating matters to the appropriate management level when required.

Ensure proper coordination among all departments/staff for smooth service delivery.

Customer Service & Center Experience

Maintain a strong focus on service delivery, customer care, customer satisfaction, and customer delight.

Monitor customer feedback, complaints, and service concerns and ensure timely resolution.

Ensure that all clients receive professional, courteous, and high-quality service.

Maintain strong relationships with existing clients and encourage repeat visits and referrals.

Ensure proper follow-up with clients to improve retention and overall customer experience.

Staff Management & Training

Manage, supervise, motivate, and guide the center team.

Monitor employee attendance, punctuality, grooming, discipline, productivity, and performance.

Identify training requirements and coordinate with the concerned team for staff development.

Train and groom an identified internal team member as a potential successor/Center Head.

Conduct regular team meetings and communicate management instructions effectively.

Ensure adequate manpower deployment as per operational requirements.

Sales & Business Development

Monitor daily, weekly, and monthly sales performance of the center.

Assign individual targets and regularly review achievement against targets.

Identify opportunities to improve revenue, client conversion, repeat business, and customer retention.

Ensure effective utilization of appointments and available center capacity.

Share regular sales and operational updates with the Corporate/Regional Operations team.

Center Maintenance, Hygiene & Compliance

Ensure overall cleanliness, hygiene, maintenance, and presentation of the center.

Ensure availability and proper maintenance of required equipment, consumables, appliances, and other operational requirements.

Conduct regular checks of the center and identify operational issues requiring attention.

Prepare and submit regular reports regarding problems observed, corrective actions required, and expected completion timelines.

Ensure compliance with all company policies, operational guidelines, safety standards, and SOPs.

Cash Handling & Financial Responsibility

Ensure systematic cash handling and maintenance of the cash register.

Ensure that physical cash and cash-register/system entries are properly reconciled.

Monitor daily cash transactions and ensure proper documentation.

Immediately report any cash shortage, excess, discrepancy, or variation to the concerned management/Corporate Office.

Ensure that all financial and operational records are maintained accurately.

Additional Responsibilities

Provide assistance in pre-opening activities of new centers, including finalization of floor plans/maps, appliances, consumables, equipment, gadgets, and other requirements, subject to Corporate Office approval.

Support the management team during new center launches, renovations, expansions, and operational transitions.

Coordinate with vendors and internal departments wherever required for center-related requirements.

Prepare and submit regular operational reports as required by management.

Carry out any other duties, responsibilities, or assignments assigned from time to time by the Regional Operations Head / Corporate Management.

Candidate Profile

Graduate in any discipline; relevant qualifications in Healthcare, Hospitality, Business Management, Operations, or related fields will be preferred.

3–7 years of relevant experience in center management, clinic management, healthcare, wellness, beauty, hospitality, or a similar service-oriented industry.

Strong experience in team management, sales, operations, customer handling, and staff supervision.

Good communication, interpersonal, leadership, and problem-solving skills.

Ability to manage multiple operational responsibilities independently.

Target-oriented with a strong focus on customer satisfaction and business growth.

Comfortable working in a 6-day working environment and managing center