Customer Care Manager

Manage customer interactions across showroom, service, telephone and digital channels.

Ensure professional and courteous handling of customer queries and complaints.

Maintain strong relationships with existing and prospective customers.

Receive, register and resolve customer complaints within defined timelines.

Coordinate with Sales, Service, Workshop, Accessories and other departments for resolution.

Escalate critical issues to management and ensure timely closure.

Monitor customer follow-ups after vehicle delivery and service visits.

Ensure systematic follow-up for pending customer concerns.

Track customer feedback and take corrective actions.

Monitor Customer Satisfaction Index (CSI) and customer feedback.

Identify recurring issues and implement improvement measures.

Work towards improving customer experience and retention.

Ensure accurate and timely updating of customer information in CRM/DMS.

Maintain records of complaints, feedback, follow-ups and resolutions.

Prepare regular customer care and CRM reports for management.

Lead and supervise Customer Care / CRM executives.

Allocate responsibilities and monitor daily performance.

Conduct regular reviews, coaching and performance feedback.

Coordinate with Sales, Service, Parts, Accessories and Administration teams.

Ensure customer issues are communicated to the concerned department and closed effectively.

Identify gaps in the customer journey and recommend improvements.

Conduct customer feedback analysis and prepare action plans.

Support customer engagement initiatives and dealership events.

Pay

₹40,000.00 - ₹50,000.00 per month

Work Location

In person