CSR

Customer Support Representative

Company

BullsGrow Academy

Location

Vibhuti khand,Gomti Nagar,Lucknow

Employment Type

Full-Time

About BullsGrow Academy

BullsGrow Academy is a fast-growing online education platform dedicated to simplifying trading education in Stocks, Forex, and Cryptocurrency. Our mission is to empower learners with practical knowledge, live mentorship, and a structured learning experience.

Job Summary

We are looking for a friendly, professional, and customer-focused Customer Support Representative (CSR) to join our team. You will be the first point of contact for students and prospective learners, helping them with course inquiries, registrations, technical support, and ensuring an outstanding customer experience.

Key Responsibilities

Respond to customer inquiries via phone, WhatsApp, email, and chat.

Guide prospective students through the course enrollment process.

Resolve customer issues promptly and professionally.

Follow up with leads and existing students.

Maintain accurate customer records in the CRM system.

Coordinate with the sales and academic teams for quick issue resolution.

Handle customer feedback and escalate complex cases when required.

Ensure a positive and professional customer experience at every interaction.

Requirements

Excellent verbal and written communication skills in English and Hindi.

Minimum 1 year of experience in Customer Support, Telecalling, or Customer Service (Freshers with excellent communication may also apply).

Strong interpersonal and problem-solving skills.

Comfortable using Google Workspace, Microsoft Office, CRM tools, and WhatsApp Business.

Self-motivated and able to work independently in a remote environment.

Stable internet connection and a laptop/desktop.

Preferred Skills

Experience in EdTech or Financial Education.

Basic knowledge of trading or cryptocurrency is a plus.

Ability to multitask and work in a fast-paced environment.

What We Offer

Competitive Salary

Performance-Based Incentives

Career Growth Opportunities

Supportive and Collaborative Team

Training and Skill Development

Working Hours

5 Days a Week

Shift timing will be discussed during the interview.

How to Apply

Send your updated resume to info.bullsventure@gmail.com with the subject line

Application for Customer Support Representative

Pay

₹250,000.00 - ₹400,000.00 per year

Benefits

Health insurance

Internet reimbursement

Paid sick time

Work Location

In person