Front Office Associate

We are looking for a friendly, professional, and guest-focused Front Office Associate to join our hotel team. The ideal candidate will be responsible for providing excellent guest service, handling check-in and check-out procedures, managing reservations, and ensuring smooth front desk operations.

Key Responsibilities

Welcome and greet guests in a warm and professional manner.

Handle guest check-in and check-out efficiently and accurately.

Manage room reservations, cancellations, and modifications.

Provide information about hotel facilities, services, room types, and local attractions.

Handle guest requests, queries, and complaints professionally and promptly.

Coordinate with Housekeeping, Food & Beverage, Maintenance, and other departments to ensure guest satisfaction.

Maintain accurate guest records and complete front desk documentation.

Handle cash, credit card payments, billing, and other financial transactions as required.

Follow hotel policies, procedures, and standards for guest service and safety.

Assist with luggage, transportation arrangements, wake-up calls, and other guest services when required.

Maintain cleanliness and professional appearance of the front desk area.

Ensure proper handover of information between shifts.

Promote hotel facilities, services, and applicable upgrades or offers.

Requirements

Diploma or degree in Hotel Management, Hospitality, or a related field is preferred.

Previous experience in a hotel front office role is an advantage.

Freshers with good communication and customer-service skills may also apply.

Good verbal and written communication skills.

Professional, courteous, and well-groomed personality.

Ability to work in shifts, including weekends and holidays.

Basic computer knowledge; familiarity with hotel PMS is an advantage.

Strong customer-service and problem-solving skills.

Ability to work effectively as part of a team.

What We Offer

Competitive salary based on experience and skills.

Training and opportunities for career development.

Supportive and professional work environment.

Employee benefits as per company policy.

Opportunities to grow within the hospitality industry.

Pay

₹10,000.00 - ₹15,000.00 per month

Benefits

Commuter assistance

Food provided

Provident Fund

Work Location

In person