Guest Service Associate - Housekeeping

Company Description

Fairmont is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Fairmont Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Job Description

Maintain and clean guest rooms, bathrooms, and common areas to the highest Fairmont standards, ensuring all spaces are immaculate and welcoming

Provide exceptional guest service by responding promptly to guest requests, special needs, and inquiries with professionalism and courtesy

Inspect rooms upon completion of cleaning to verify quality standards, attention to detail, and compliance with property specifications

Manage and organize housekeeping supplies and inventory, reporting low stock levels and maintaining efficient supply usage

Collaborate with team members and supervisors to prioritize room assignments and meet daily cleaning schedules

Report maintenance issues, damages, or safety concerns to supervisory staff immediately for prompt resolution

Follow all health, safety, and sanitation protocols, including proper handling of cleaning chemicals and equipment

Communicate effectively with guests and colleagues in a professional manner, maintaining discretion and confidentiality

Assist with special projects, deep cleaning initiatives, and seasonal maintenance tasks as assigned

Maintain a positive attitude and contribute to a collaborative team environment that prioritizes guest satisfaction