Receptionist cum telecaller

Company

Awish Dermacare Pvt. Ltd.

Location

Jaipur, Rajasthan

Employment Type

Full-time

About Awish Dermacare Pvt. Ltd.

Awish Dermacare Pvt. Ltd. is a trusted skincare and wellness company dedicated to providing quality dermatology and personal care solutions. We are looking for a friendly, organized, and customer-focused Receptionist cum Telecaller to manage front desk operations while handling inbound and outbound calls, ensuring a seamless experience for patients and visitors.

Key ResponsibilitiesReception Duties

Welcome and assist patients, visitors, and clients in a professional and courteous manner.

Manage front desk operations, including visitor registration and inquiries.

Schedule, confirm, and reschedule patient appointments.

Maintain patient records and update appointment details accurately.

Coordinate with doctors and clinic staff to ensure smooth daily operations.

Handle incoming emails, courier deliveries, and administrative tasks.

Keep the reception area clean, organized, and presentable.

Telecalling Duties

Handle inbound and outbound calls professionally.

Follow up with prospective and existing patients regarding consultations, treatments, and appointments.

Respond to patient inquiries about services, timings, and general information.

Remind patients of upcoming appointments and encourage timely visits.

Maintain accurate call records and update the CRM or patient management system.

Support promotional campaigns by reaching out to leads generated through marketing activities.

Escalate patient concerns or complaints to the appropriate team when required.

Required Skills

Excellent verbal communication skills in Hindi and English.

Pleasant personality with strong customer service and interpersonal skills.

Good telephone etiquette and active listening skills.

Basic computer proficiency, including MS Office and email.

Ability to multitask and manage appointments efficiently.

Strong organizational and time management skills.

Positive attitude and professional appearance.

Qualifications

Graduate in any discipline (preferred).

1–3 years of experience as a Receptionist, Front Office Executive, Telecaller, Customer Support Executive, or in a similar role.

Experience in a dermatology clinic, hospital, healthcare, wellness, or beauty industry will be an added advantage.

Fresh graduates with excellent communication skills may also be considered.

Key Performance Indicators (KPIs)

Appointment scheduling and confirmation rate.

Call response and follow-up efficiency.

Patient satisfaction and service quality.

Accuracy of appointment and patient records.

Timely handling of inquiries and administrative tasks.

What We Offer

Competitive salary and performance-based incentives.

Professional and supportive work environment.

Training and career development opportunities.

Opportunity to grow within a fast-growing skincare and wellness organization.

Pay

₹15,000.00 - ₹25,000.00 per month

Work Location

In person