Territory Service Representative (Jaipur)

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Job Purpose

To execute timely pickup and delivery of shipments, ensure accurate shipment handling, customer interactions and COD collections while adhering to Blue Dart's operational standards, safety requirements and service commitments.

Key Roles & Responsibilities

Pickup & Delivery Operations

Perform timely pickup and delivery of customer shipments within the assigned route or territory.

Ensure all shipments are delivered within committed service timelines.

Verify shipment details before pickup and delivery.

Handle shipments carefully to prevent damage or loss.

Maintain delivery productivity and route efficiency.

Customer Service Excellence

Serve as the face of Blue Dart during every customer interaction.

Maintain courteous, professional and customer-centric behaviour at all times.

Resolve basic customer queries during pickups and deliveries.

Escalate customer concerns or operational exceptions promptly.

Maintain high standards of grooming, behaviour and professionalism.

COD & Documentation Management

Collect Cash on Delivery (COD) payments wherever applicable.

Ensure accurate cash handling and timely remittance as per company procedures.

Obtain Proof of Delivery (POD), customer acknowledgements and required shipment documentation.

Ensure documentation accuracy and compliance with operational procedures.

Report discrepancies immediately.

Operational Compliance

Scan shipments accurately using handheld devices or approved digital platforms.

Ensure shipment status updates are completed in real time.

Follow all Standard Operating Procedures (SOPs) during pickup and delivery activities.

Adhere to company policies relating to shipment handling, documentation and customer interaction.

Support operational requirements during peak business periods.

Safety & Security

Follow all road safety guidelines while operating company or personal vehicles.

Ensure safe handling and security of customer shipments throughout transit.

Wear the prescribed company uniform and personal protective equipment wherever applicable.

Report accidents, incidents or unsafe conditions immediately.

Protect company assets and customer property.

Vehicle & Asset Responsibility

Maintain the assigned vehicle or personal two-wheeler in roadworthy condition.

Ensure all statutory vehicle documents remain valid.

Maintain cleanliness and basic upkeep of the vehicle.

Report maintenance requirements promptly.

Workplace Discipline & Brand Representation

Maintain high standards of personal grooming, hygiene and professional appearance.

Wear the prescribed Blue Dart uniform and identity card while on duty.

Demonstrate discipline, punctuality and professionalism at all times.

Follow workplace rules, operational discipline and company policies.

Represent the Blue Dart brand positively through behaviour, teamwork and commitment to service excellence.

Team Collaboration

Work closely with Shift In-charges and branch operations teams.

Support colleagues during operational contingencies.

Participate in operational briefings and safety meetings.

Contribute towards achieving branch productivity and service goals.

Qualifications & Experience

Education

Minimum 8th Standard Pass.

Higher educational qualifications will be an added advantage.

Experience

Fresher or up to 2 years of relevant experience in courier, logistics, distribution, retail delivery or field operations.

Experience in pickup and delivery operations will be an added advantage.

Eligibility Requirements

Minimum age 18 years.

Valid Two-Wheeler or Four-Wheeler Driving Licence.

Must own a two-wheeler where deployment requires the employee to use a personal vehicle, in accordance with Company policy.

Physically fit to perform field operations.

Willingness to work across shifts, weekends and holidays based on business requirements.

Skills & Capabilities

Technical Skills

Pickup & Delivery Operations

Shipment Handling

Cash Collection (COD)

Proof of Delivery (POD)

Mobile Device / Scanner Usage

Route Familiarity

Basic Computer & Mobile Application Skills

Basic English Reading & Understanding

Key Competencies

Customer Focus

Integrity

Reliability

Safety Consciousness

Teamwork

Discipline

Time Management

Accountability

Positive Attitude

Professional Appearance

Key Performance Indicators

KRAs

KPIs

Delivery & Pickup Performance

On-Time Delivery • Pickup Adherence • Delivery Productivity

Service Quality

First Attempt Delivery • Shipment Handling Accuracy • Customer Satisfaction

COD & Documentation

COD Collection Accuracy • POD Completion • Zero Documentation Errors

Safety & Compliance

Safe Driving • SOP Adherence • Uniform & Grooming Compliance

Operational Productivity

Shipments Delivered/Picked Up • Scanner Compliance • Route Efficiency

Why join DHL Blue Dart?

When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.

Here’s what makes us stand out

Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.

Competitive pay and performance-linked rewards that truly recognize your impact.

Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.

Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.

A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.

Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.

The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a