It Operation Executive

IT Operations Executive – Indeed Job PostIT Operations Executive

Location

Ahmedabad, Gujarat

Experience

2 TO 3 Years

Employment Type

Full-time

Job Summary

We are looking for a detail-oriented and process-driven IT Operations Executive to manage, monitor, and improve IT-enabled operational processes.

The ideal candidate should have hands-on experience in SOP creation, process documentation, SLA/KPI tracking, data analysis, Power BI/Excel reporting, and process improvement. Knowledge of AI and automation will be an added advantage.

Key Responsibilities

Create, maintain, and improve SOPs (Standard Operating Procedures) and process documentation.

Develop and maintain process workflows and user manuals.

Monitor SLA, TAT and KPI for operational processes.

Analyze operational data to identify process gaps, bottlenecks, and improvement areas.

Create and maintain dashboards using Power BI, Google Data Studio/Looker Studio, and Excel.

Track KPIs related to DSC issuance, customer support tickets, and other operational processes.

Identify repetitive tasks and opportunities for AI & Automation.

Coordinate with technical/IT teams for automation and process improvement initiatives.

Ensure adherence to defined SOPs and identify process deviations.

Prepare operational, compliance, and management reports.

Support quality reviews, audits, and continuous process improvement initiatives.

Strong knowledge of SOP Creation & Process Documentation

Good understanding of SLA, KPI & TAT

Hands-on experience with Power BI / Excel / Google Data Studio

Experience in Data Analysis & Reporting

Good understanding of Workflow & Process Mapping

Strong problem-solving and analytical skills

Good communication and stakeholder coordination skills

Basic knowledge of AI, Automation tools, or scripting is preferred

Candidate Profile

We are looking for someone who can understand a process, document it through SOPs, monitor SLA/KPIs, analyze data, identify bottlenecks, and drive process improvements using technology, automation, and AI.

Keywords: IT Operations, Process Management, SOP, SLA, KPI, TAT, Power BI, Excel, Data Analysis, Workflow Management, Process Improvement, Automation, AI, Reporting.

Pay

₹25,000.00 - ₹30,000.00 per month

Work Location

In person