EMR Support Executive – Technical Support (Healthcare)
- Position
- EMR Support Executive – Technical Support (Healthcare)
- Company
- Technocruitx Universal Services Pvt. Ltd.
- Location
- Ahmedabad, Gujarat
- Work Location
- Work from Office
- Shift
- Night Shift – 6:30 PM to 3:30 AM
- Working Days
- Monday to Friday (5 Days a Week)
- Industry
- Healthcare IT
About the Role
We are looking for a customer-focused and technically proficient EMR Support Executive to join our healthcare support team. The selected candidate will be responsible for providing technical assistance to healthcare professionals and clients using EMR/EHR systems.
The ideal candidate should have hands-on experience in EMR/EHR technical support or healthcare IT helpdesk, strong troubleshooting abilities, and excellent verbal and written communication skills. Experience in a voice-based technical support process will be preferred.
Key Responsibilities
Provide technical support and assistance for EMR/EHR software to healthcare professionals and clients.
Handle inbound and outbound calls to understand, troubleshoot, and resolve technical issues.
Identify and diagnose software-related problems and provide appropriate resolutions.
Log, track, update, and resolve support requests within defined Service Level Agreements (SLAs).
Escalate complex or unresolved issues to the appropriate internal teams and coordinate for timely resolution.
Maintain accurate and detailed documentation of support interactions, troubleshooting steps, and resolutions.
Assist users with EMR/EHR functionalities, system updates, and basic troubleshooting procedures.
Follow established support processes, quality standards, and escalation procedures.
Ensure a professional and customer-focused approach during every interaction.
Required Skills & Qualifications
1–3 years of experience in EMR/EHR technical support, healthcare IT helpdesk, or a similar technical support role.
Good understanding of healthcare workflows and EMR/EHR systems.
Excellent verbal and written English communication skills.
Strong troubleshooting, analytical, and problem-solving abilities.
Ability to understand technical issues and explain solutions clearly to users.
Comfortable working in a voice-based support process.
Willingness to work in a night shift and work-from-office environment.
Ability to manage multiple support requests while meeting defined SLAs.
Preferred Experience
Prior experience supporting healthcare professionals or healthcare organizations.
Experience with EMR/EHR applications and healthcare IT support.
Previous experience in a voice-based technical support/helpdesk process.
Perks & Benefits
5-day working week – Monday to Friday
Free dinner facility provided daily by the company
Professional work environment
Opportunity to build experience in Healthcare IT and EMR/EHR support
Work Location
Technocruitx Universal Services Pvt. Ltd.
A-16, Westgate Business Bay,
Sarkhej–Gandhinagar Highway,
Near Jaguar Showroom, Makarba,
Ahmedabad, Gujarat – 380051
How to Apply
Interested candidates can share their updated resume through
- job@technocruitx.com
- +91 9081333150
Join us and build your career in Healthcare IT and EMR/EHR Technical Support.
- Pay
- ₹30,000.00 - ₹55,000.00 per month
Benefits
Food provided
- Work Location
- In person
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